How to resolve ADE DRM error on a kobo?

New Here ,
Jun 16, 2016

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I have a new "KOBO Glo HD" and I have properly auth my computer and device and can copy without error books from my library to the device, however it stops there, and I get the following error on the device. I have removed the software (not done the registry thing) I have deauth and reauth my computer and device, getting close to the limit I am sure, and have yet to READ 1 book on my kobo. Protected by DRM? no this is not protection...

BTW only support for ADE is chat and forums, and the person at the end of chat referred me to the forums, I think they should disable the CHAT support if your response will only be to refer to forums.

Anyone encountered this and solved it? Is really annoying...

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1 Correct Answer

New Here , Jun 16, 2016
Sun_shine_8888 New Here , Jun 16, 2016
After about a week of fighting with this issue, I have figured out the solution myself,Contacting KOBO ... no helpChat with Adobe... referred to here...Solution, use ADE 3.0 and do not use ADE 4.x

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New Here ,
Jun 16, 2016

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After about a week of fighting with this issue, I have figured out the solution myself,

Contacting KOBO ... no help

Chat with Adobe... referred to here...

Solution, use ADE 3.0 and do not use ADE 4.x

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New Here ,
May 25, 2017

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Had the same issue - could not open books on my Kobo Aura...

Followed all of the hints suggested by Adobe with not resolution - wasted about 5 hours of time - and am extremely frustrated with Adobe...

v4.5.4 of ADE is broken!

Went back to v3 and solved the issue...

While you're at it, Adobe - add an EJECT option in ADE.

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New Here ,
Mar 02, 2021

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Hey, thank you so much for sharing this. I was having the same issue with a Kobo Touch eReader using ADE 4.x: after losing hours trying to authorize, deauthorize, download, re-download, etc. to no avail I read your solution, installed ADE 3.0 and now it works fine!

 

BTW, I was able  to install ADE 3.0 on the latest Windows 10 version without issue. A little more in detail, this is what I did:

- deauthorized the eReader from ADE 4.x;

- deauthorized my computer from ADE 4.x;

- uninstalled ADE 4.x;

- installed ADE 3.0;

- authorized my computer, then the eReader, downloaded again the book to add it to Library, then copied book to eReader;

- disconnected eReader and the book was there ready for use.

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New Here ,
Nov 20, 2020

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I had the same issue on 4.5.10 on Mac. 4.5.11 solved the issue and I was able to read Adobe DRM books again.

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Community Beginner ,
Jan 19, 2021

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In 2020, on windows 10, the adobe digital edition, didn't work. It didn't even start on my setup.

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Community Beginner ,
Jan 19, 2021

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In 2020, on windows 10, the adobe digital edition version 3.0, didn't work It install, but, it didn't even start on my setup.

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