I think I have over 6 devices on my account. Most are old computers and ereaders I no longer use. I want to clear all activated devices, and start over. On the web site, it says I must contact customer support to do this. When I contact support through the online chat, the rep told me to post my problem to the forums, and this would lead to opening a ticket. Can someone from Adobe help?
I did chat with an agent about this same problem. He opened a ticket and I have now been waiting for three days to get a reply. Still nothing! Does anyone know how to solve this?
I was told that since this since my Adobe (Adobe Digital Editions) product is free I was not allowed live support and needed to come to the forums and I would usually get a response in 24 hours. After reading all these posts, I am thinking I am on my own! REG EDIT here I come! Good luck, you are going to need it!!
How can adobe supply such an important software without any support?? I can't read the books I paid for without ADE and Adobe basically just says 'not our problem' because it's a free product. That's crazy!
But yes, I'm still waiting for a reply and still nothing, so I'll just go and bring my ereader back to the store and ask for a refund, because it's useless without ADE. Thanks for nothing Adobe!
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