I volunteer for a micropublisher that sells books online, including some ebooks. We use ADE and there is an issue that comes up that we'd like to try and resolve.
When one of our customers gets a new computer and transfers ADE to it, they get locked out of ADE altogether. They have to de-authorize it and re-authorize it. If all goes well, that works, and then they can use their ebooks again.
Sometimes, though, it doesn't work, and they have to uninstall ADE, and then re-install it, and download all their ebooks again, which can be a substantial undertaking.
Is this a known issue? Do people have suggestions on how to resolve/work with it?
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