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How to Work with this Issue when using ADE?

Explorer ,
Feb 11, 2020

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I volunteer for a micropublisher that sells books online, including some ebooks. We use ADE and there is an issue that comes up that we'd like to try and resolve.
 
When one of our customers gets a new computer and transfers ADE to it, they get locked out of ADE altogether. They have to de-authorize it and re-authorize it. If all goes well, that works, and then they can use their ebooks again.
 
Sometimes, though, it doesn't work, and they have to uninstall ADE, and then re-install it, and download all their ebooks again, which can be a substantial undertaking. 
 
Is this a known issue? Do people have suggestions on how to resolve/work with it?

 

 
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ADE authorization

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How to Work with this Issue when using ADE?

Explorer ,
Feb 11, 2020

Copy link to clipboard

Copied

I volunteer for a micropublisher that sells books online, including some ebooks. We use ADE and there is an issue that comes up that we'd like to try and resolve.
 
When one of our customers gets a new computer and transfers ADE to it, they get locked out of ADE altogether. They have to de-authorize it and re-authorize it. If all goes well, that works, and then they can use their ebooks again.
 
Sometimes, though, it doesn't work, and they have to uninstall ADE, and then re-install it, and download all their ebooks again, which can be a substantial undertaking. 
 
Is this a known issue? Do people have suggestions on how to resolve/work with it?

 

 
TOPICS
ADE authorization

Views

29

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 11, 2020 0

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