I can not erase authorization and get the following error message: Unable to erase authorization. Please try again after some time.

New Here ,
Feb 24, 2016 Feb 24, 2016

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I can not erase authorization and get the following error message:

Unable to erase authorization. Please try again after some time.

I want to be able to re authorize so i can transfer files to my Nook Glowlight Plus

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correct answers 1 Correct Answer

LEGEND , Feb 24, 2016 Feb 24, 2016
Macintosh:quit Adobe Digital Editions.Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.Open Adobe Digital Editions and reauthorize.Windows:Close all applications.Choose Start > Run.In the Open text box, type regedit and then press Enter. The Registry Editor opens.In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT...

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LEGEND ,
Feb 24, 2016 Feb 24, 2016

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Macintosh:

  1. quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize.

Windows:

  1. Close all applications.
  2. Choose Start > Run.
  3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
  4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
  5. Select the Adept key.
  6. Choose File > Export.
  7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
  8. Right-click the Adept key and choose Delete.
  9. In the Confirm Key Delete dialog, click OK.
  10. Close the Registry Editor.
  11. Open Adobe Digital Editions and reauthorize.

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New Here ,
Aug 15, 2018 Aug 15, 2018

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I found the key in Adept/Device and deleted as per instructions. Did not help. Still can't remove authorization. What now? I know the password is correct because I logged in to AdobID.

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LEGEND ,
Aug 16, 2018 Aug 16, 2018

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If you remove the folder, your hase remove the authorize. Your are sure that has remove the right folder?

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New Here ,
Aug 16, 2018 Aug 16, 2018

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Thanks - I was confused by the term "key". I removed all the folders and all is well.

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LEGEND ,
Aug 16, 2018 Aug 16, 2018

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The folder is the key

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New Here ,
Nov 09, 2019 Nov 09, 2019

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I have this problem too, but the folder /Users//Library/Application Support/Adobe/Digital Editions does not exist. I have set all hidden files to show and activation.dat cannot be found on the computer. What can I do now?

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New Here ,
Feb 03, 2021 Feb 03, 2021

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The Windows info to remove Adept key worked. Removing and reinstalling the software did not. Thank you! It took a long time to find the correct fix!

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