• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I can't download an ebook I've purchased. Problem seems related to authorization

New Here ,
Aug 21, 2018 Aug 21, 2018

Copy link to clipboard

Copied

When I try to download an ebook the following message error appears:

E_AUTH_BAD_DEVICE_KEY-OR-PKCS12

I have tried to erase authorization of my device but I didn't succeed. A message appears telling that is not possible at that moment and suggesting to try later.

I'm using Windows 10.

Thank you very much

Views

494

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Aug 22, 2018 Aug 22, 2018

Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users//Library/Applicatio

...

Votes

Translate

Translate
LEGEND ,
Aug 22, 2018 Aug 22, 2018

Copy link to clipboard

Copied

Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 22, 2018 Aug 22, 2018

Copy link to clipboard

Copied

I have followed the instructions given and it has messed it up even more! I

authorized my computer as the instructions said and here is now what

happens:

When trying to add books onto the e-reader it says it can’t be copied

because there’s no permission to copy the book. When trying to open books

on my e-reader on the computer in adobe it says the computer needs to be

authorized. When putting in my username and password it says my password is

incorrect.

Any suggestions?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 22, 2018 Aug 22, 2018

Copy link to clipboard

Copied

Can you login on the Website?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 22, 2018 Aug 22, 2018

Copy link to clipboard

Copied

LATEST

Problem solved. Thanks a lot for your help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines