I can't download an ebook I've purchased. Problem seems related to authorization

New Here ,
Aug 21, 2018

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When I try to download an ebook the following message error appears:

E_AUTH_BAD_DEVICE_KEY-OR-PKCS12

I have tried to erase authorization of my device but I didn't succeed. A message appears telling that is not possible at that moment and suggesting to try later.

I'm using Windows 10.

Thank you very much

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1 Correct Answer

LEGEND , Aug 22, 2018
Nanaky LEGEND , Aug 22, 2018
Windows:    Close all applications.    Press WINDOWS + R.    In the Open text box, type regedit and then press Enter. The Registry Editor opens.    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept    Remove the Adept Folder.    In the Confirm Key Delete dialog, click OK.    Close the Registry Editor.    Open Adobe Digital Editions and reauthorize..Macintosh:    quit Adobe Digital Editions.    Navigate to /Users//Library/Applicatio...

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LEGEND ,
Aug 22, 2018

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Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

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New Here ,
Aug 22, 2018

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I have followed the instructions given and it has messed it up even more! I

authorized my computer as the instructions said and here is now what

happens:

When trying to add books onto the e-reader it says it can’t be copied

because there’s no permission to copy the book. When trying to open books

on my e-reader on the computer in adobe it says the computer needs to be

authorized. When putting in my username and password it says my password is

incorrect.

Any suggestions?

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LEGEND ,
Aug 22, 2018

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Can you login on the Website?

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manuelah4522961 AUTHOR LATEST
New Here ,
Aug 22, 2018

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Problem solved. Thanks a lot for your help.

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