I have an older version of Adobe Digital Editions (around 3 years old) and was very happy with it. Then I had problems with my Kobo Reader and asked a friend who works in IT to assist. She could not fix the Kobo but she messed up my Addobe. She downloade

New Here ,
Jul 08, 2014

Copy link to clipboard

Copied

I have an older version of Adobe Digital Editions (around 3 years old) and was very happy with it.

Then I had problems with my Kobo Reader and asked a friend who works in IT to assist. She could not fix the Kobo but she messed up my Addobe. She downloaded version three and I have an account and a password - was not able to transfer my books from my reader to version three (and I don't like the lay-out - I would prefer to stay with the old version as I also loose all my download date info..)

But all the books I have bought over the last three years are in the old Adobe Digital and I cannot access them any more. When I use it I get the message "that the document is licensed to a different account. I can't even open the books on my computer.

When I go to my Kobo library, I cannot also not open my books and get the message "this doc is protected by adobe digital rights management and is not currently authorized for use with your adobe. please sign in with your authorized adobe id and try again"

I believe the problem is that I do not seem to have a digital id for my old adobe or that the Kobo is not in sync with it anymore.

can you please help me - going on vacation in three days and cannot go without books.

Views

429

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

I have an older version of Adobe Digital Editions (around 3 years old) and was very happy with it. Then I had problems with my Kobo Reader and asked a friend who works in IT to assist. She could not fix the Kobo but she messed up my Addobe. She downloade

New Here ,
Jul 08, 2014

Copy link to clipboard

Copied

I have an older version of Adobe Digital Editions (around 3 years old) and was very happy with it.

Then I had problems with my Kobo Reader and asked a friend who works in IT to assist. She could not fix the Kobo but she messed up my Addobe. She downloaded version three and I have an account and a password - was not able to transfer my books from my reader to version three (and I don't like the lay-out - I would prefer to stay with the old version as I also loose all my download date info..)

But all the books I have bought over the last three years are in the old Adobe Digital and I cannot access them any more. When I use it I get the message "that the document is licensed to a different account. I can't even open the books on my computer.

When I go to my Kobo library, I cannot also not open my books and get the message "this doc is protected by adobe digital rights management and is not currently authorized for use with your adobe. please sign in with your authorized adobe id and try again"

I believe the problem is that I do not seem to have a digital id for my old adobe or that the Kobo is not in sync with it anymore.

can you please help me - going on vacation in three days and cannot go without books.

Views

430

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 08, 2014 0
Adobe Community Professional ,
Jul 08, 2014

Copy link to clipboard

Copied

Use the forum for Adobe Digital Editions.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 08, 2014 0
shreya LATEST
Adobe Employee ,
Jul 09, 2014

Copy link to clipboard

Copied

Please authorize ADE 3 with same credentials that you used with older version of ADE

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 09, 2014 0