Incorrect login ID or password

New Here ,
Jan 04, 2017

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(I am using a mac) I bought an E-Book from human kinetics for school. I downloaded Adobe Digitals Edits just like the instructions said. If I try to authorize the computer using my Adobe ID I get this error: Incorrect login ID or password for the selected eBook vendor. Please try again. I contacted adobe customer support and got to chat briefly with a person saying that they could not answer my question. So after many hours searching here I have tried a few things but nothing have worked.

1. I know my email and password are correct

2. My password does not contain any signs other than letters and numbers, which you have to have according to Adobe ID (tried to change it to see if that would work)

3. I get the same error both when I start the authorization when the program is opened, and when I try to open the book first.

4. I can not do the cmd + shift + D thing, because I have never authorized the app before and it is not even an option (tried that too)

5. I have tried uninstalling it and installing it again, and using another version of the program. I also tried using the app on my iPhone.

I really need help as the book is really expensive and I am going to use it when I am going to the university.

Note: moderated to remove personal information from the post, R. Neil Haugen

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1 Correct Answer

New Here , Jan 05, 2017
emilie_skiphamnh78221234 New Here , Jan 05, 2017
I don't know if you read the questions here before you answer, but as I already have written: I have no umlaut or special characters in my password, only letters and numbers and a capital letter.

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LEGEND ,
Jan 04, 2017

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You are a umlaut or special character in your Passwort? If yes change it to only numbers and letters.

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New Here ,
Jan 05, 2017

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I don't know if you read the questions here before you answer, but as I already have written: I have no umlaut or special characters in my password, only letters and numbers and a capital letter.

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LEGEND ,
Jan 05, 2017

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What you mean with capital letter?

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New Here ,
Feb 06, 2021

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It worked for me.

Thanks!

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New Here ,
Mar 05, 2017

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I had a similar problem, but I was trying to log in to OverDrive instead of AdobeID.

I'll just paste the instructions the library sent me

"When you go to authorize computer, you should see some blue writing to the side of the Adobe ID box, which says ‘sign up for an Adobe ID’. Following the instructions will let you create a new Adobe ID which you can then use to attempt authorization."

"If this still does not work, try resetting your Adobe ID’s password."

I created a new Adobe ID and was able to log in with that and then open my DRM ebook just fine.

Overdrive users - turns out I didn't need to log in with Overdrive credentials at all (possibly because my Overdrive account has the same email address associated, I'm not sure - I logged in to overdrive.com to associate the email address, it previously just had my library card number and PIN)

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