Is it possible to troubleshoot E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER ?

New Here ,
Jun 01, 2020

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I am getting the following error when trying to open an eBook:

E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

 

I know that the book has not been accessed by anyone else and that I only have one AdobeID. Is there a way to troubleshoot this issue? For instance to figure out what user the file is supposedly linked to? So far the retailer has not been helpful.

 

Thank you!

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