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key license damaged adobe digital editions

New Here ,
Jun 07, 2015

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Please, I am french and my key license is damaged. Where can I have a solution hier in France. Telephon number? What should i do? I bought 4 ebooks  10 months ago. I was very happy with the service but today I am

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key license damaged adobe digital editions

New Here ,
Jun 07, 2015

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Please, I am french and my key license is damaged. Where can I have a solution hier in France. Telephon number? What should i do? I bought 4 ebooks  10 months ago. I was very happy with the service but today I am

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Jun 07, 2015 0
Adobe Employee ,
Jun 09, 2015

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Hello,

Follow below steps:

For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Hope this works !!

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Jun 09, 2015 0
Explorer ,
Oct 29, 2015

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I have this problem also, but when I enter my password to deauthorize it says "Unable to Erase Authorization. Please Try After Some Time."


I had this prob on 4.0 and just installed 4.5.
I'm running OSX 10

What now?

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Oct 29, 2015 0
LEGEND ,
Oct 29, 2015

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Try this:

  1. Quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize.

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Oct 29, 2015 1
Explorer ,
Oct 29, 2015

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Perfect! Thanks!!

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Oct 29, 2015 0
LEGEND ,
Oct 29, 2015

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Fine

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Oct 29, 2015 0
New Here ,
Dec 04, 2015

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Dear Nanaky,

I am finding the same problem and I just installed 4.5 but still the same problem.

Please help

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Dec 04, 2015 0
LEGEND ,
Dec 04, 2015

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Which error message you get exactly?

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Dec 04, 2015 0
New Here ,
Dec 04, 2015

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Initially "License key is damaged" and then I tried applying erase authorization where it shows "Unable to erase authorisation, please try after some time"

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Dec 04, 2015 0
LEGEND ,
Dec 06, 2015

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Get you the error when you try to open the eBook or authorize Digital Edition?

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Dec 06, 2015 0
New Here ,
Dec 06, 2015

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When loading eBook it responses error as "License Key is damaged".

Thanks for responding Nanaky.

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Dec 06, 2015 0
LEGEND ,
Dec 06, 2015

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Has you try it with a other eBook? Sample eBook Library | Adobe Digital Editions

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Dec 06, 2015 0
New Here ,
Dec 06, 2015

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I have... all books are dead. I even tried reinstalling to an updated version 4.5 but no avail.

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Dec 06, 2015 0
LEGEND ,
Dec 06, 2015

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Do you used windows or macintosh?

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Dec 06, 2015 0
New Here ,
Dec 06, 2015

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Windows

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Dec 06, 2015 0
LEGEND ,
Dec 06, 2015

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  1. Close all applications.
  2. Choose Start > Run.
  3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
  4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
  5. Select the Adept key.
  6. Choose File > Export.
  7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
  8. Right-click the Adept key and choose Delete.
  9. In the Confirm Key Delete dialog, click OK.
  10. Close the Registry Editor.
  11. Open Adobe Digital Editions and reauthorize.

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Dec 06, 2015 2
New Here ,
Dec 08, 2015

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Quick questions:

4. I found Adept subfolder in Adobe folder in the Registry Editor where there is file named "key". Is it same as Adept key?

7. Where exactly should this key be saved? I saved in the folder of digital editions.

Tried to reauthorise by erasing authorisation which hasn't worked yet.

Falak.

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Dec 08, 2015 0
LEGEND ,
Dec 08, 2015

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The adept key is the complete folder. You remove the complete adept folder.


the place for the saving are not important. You can choose a place how want it.

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Dec 08, 2015 0
New Here ,
Dec 08, 2015

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Brilliant! Works now

Thanks a heap

Falak

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Dec 08, 2015 0
LEGEND ,
Dec 08, 2015

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You are welcome.

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Dec 08, 2015 0
New Here ,
Jan 21, 2016

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This helped me today, Thanks very much. I now have access to all 5 reference e-books thats I've bought in the past 3 years again. 

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Jan 21, 2016 0
New Here ,
Jun 21, 2017

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I encountered the same problem, and had tried all of the "help" on both the kobo and adobe sites. This method worked for me as well!!! Thanks so much!

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Jun 21, 2017 0
New Here ,
Mar 15, 2020

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Thank you!! That totally saved me! 🙂

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Mar 15, 2020 0
New Here ,
Nov 06, 2015

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This doesn't seem to work.  I just go in circles deauthorizing, reauthorizing, vender id problem.

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Nov 06, 2015 0
LEGEND ,
Nov 07, 2015

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Which error message you get exactly?

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Nov 07, 2015 0