Can't open ebooks from library using ADE. Kobo help said to delete the book, connect eReader, open ADE, remove eReader authorization - did all this.
Next step says to remove computer authorization - can't do this because I have updated my old email address and set new password with Adobe, but ADE still shows only the old email address and won't allow me to remove authorization because I don't remember the old password. I get absolutely zero help from Adobe chat. Hoping you can help me.
PS: Adobe chat suggested a new authorization without removing the old one but they didn't tell me how to do that and I can't get it to work.
Tried something suggested in one of these postings and that didn't work either. What gives with ADE? Why doesn't it work anymore? Not a great advertizement for Adobe products.
Having the same issue since I upgraded my Mac to Catalina - My Kobo is no longer authorized and can't figure out how to do that - keep getting told to go to "devices" in ADE but can't find that anywhere. Kobo lags behind upgrades to ADE I think. I have reinstalled ADE several times and done a factory reset on my Kobo. Getting frustrated as the library books I want to read are on my desktop.