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Kobo Aura eReader gives not authorized message

New Here ,
Jul 08, 2020

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Using MacOS 10.15.5 and Kobo Aura eReader.

Can't open ebooks from library using ADE.  Kobo help said to delete the book, connect eReader, open ADE, remove eReader authorization - did all this.

Next step says to remove computer authorization - can't do this because I have updated my old email address and set new password with Adobe, but ADE still shows only the old email address and won't allow me to remove authorization because I don't remember the old password.  I get absolutely zero help from Adobe chat.  Hoping you can help me. 

PS:  Adobe chat suggested a new authorization without removing the old one but they didn't tell me how to do that and I can't get it to work.  

Tried something suggested in one of these postings and that didn't work either.
What gives with ADE?  Why doesn't it work anymore?  Not a great advertizement for Adobe products.

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Kobo Aura eReader gives not authorized message

New Here ,
Jul 08, 2020

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Using MacOS 10.15.5 and Kobo Aura eReader.

Can't open ebooks from library using ADE.  Kobo help said to delete the book, connect eReader, open ADE, remove eReader authorization - did all this.

Next step says to remove computer authorization - can't do this because I have updated my old email address and set new password with Adobe, but ADE still shows only the old email address and won't allow me to remove authorization because I don't remember the old password.  I get absolutely zero help from Adobe chat.  Hoping you can help me. 

PS:  Adobe chat suggested a new authorization without removing the old one but they didn't tell me how to do that and I can't get it to work.  

Tried something suggested in one of these postings and that didn't work either.
What gives with ADE?  Why doesn't it work anymore?  Not a great advertizement for Adobe products.

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65

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Jul 08, 2020 0
New Here ,
Nov 16, 2020

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Having the same issue since I upgraded my Mac to Catalina - My Kobo is no longer authorized and can't figure out how to do that - keep getting told to go to "devices" in ADE but can't find that anywhere.  Kobo lags behind upgrades to ADE I think.  I have reinstalled ADE several times and done a factory reset on my Kobo.  Getting frustrated as the library books I want to read are on my desktop.

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Nov 16, 2020 0