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Kobo Clara cannot detect authorisation of Adobe Digital Editions

Community Beginner ,
Jul 18, 2020

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Hello.

I recently borrowed an ebook from my local library and transferred it to my Kobo Clara manually via ADE (because Kobo doesn't have the book so I cannot link that library loan automatically) . However, a message popped up saying that my ereader is not authorised and cannot be read because of the DRM file to that ebook. I contacted Kobo themselves, and they guided me through de-authorising both my computer and Kobo, then authorising them again. I was even instructed to do a factory reset. The message still pops up despite everything. I contacted Adobe, they told me to post my question here, so here I am. Does anyone have any idea?

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Kobo Clara cannot detect authorisation of Adobe Digital Editions

Community Beginner ,
Jul 18, 2020

Copy link to clipboard

Copied

Hello.

I recently borrowed an ebook from my local library and transferred it to my Kobo Clara manually via ADE (because Kobo doesn't have the book so I cannot link that library loan automatically) . However, a message popped up saying that my ereader is not authorised and cannot be read because of the DRM file to that ebook. I contacted Kobo themselves, and they guided me through de-authorising both my computer and Kobo, then authorising them again. I was even instructed to do a factory reset. The message still pops up despite everything. I contacted Adobe, they told me to post my question here, so here I am. Does anyone have any idea?

Views

28

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 18, 2020 1

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