Kobo won't open library book because eReader was previously deauthorized

Community Beginner ,
Apr 06, 2018 Apr 06, 2018

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I have a Kobo Glo and I am now getting the following error message "Your eReader is not authorized to open this book. Because you previously deauthorized your eReader, you need to reimport the book using ADE". I have tried reimporting the book, and even returning the book and then reborrowing it before reimporting it to my Kobo. I have tried deauthorizing the reader and then reauthorizing it before reimporting it to my Kobo. Deauthorizing and reauthorizing my Kobo worked a couple of times, but not any longer. I have uninstalled my version of ADE and downloaded and installed the latest version. I have contacted Adobe and they checked my Adobe account and authorizations and was told that I still have unused activations and my authorizations appear to be in order. I can read my books on my MacBook using ADE, and I can even read them using ADE when I click on my Kobo icon in ADE sidebar and open the book. ADE seems to be working as advertised, but my Kobo is not cooperating. I have contacted Kobo as well and they say it's an ADE issue and will not discuss it further. I have not done a factory reset on my Kobo as I don't want to lose all my purchased eBooks. I have checked out a few threads regarding similar issues, but none with my particular error message. Any suggestions are appreciated as I feel I have tried everything, save a Kobo reset, or trashing the Kobo altogether. Thanks

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New Here ,
Jun 03, 2018 Jun 03, 2018

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I had the same problem, but was able to solve it using a response from etherworkon this thread:

Digital Editions to kobo

The key to this is to download a completely NEW book. I tried without downloading a NEW book and it didn't work until I did this with a NEW book.

Good luck!

Please note that you don't have to downgrade to get kobo to work again. Maureen outlined how to fix it here:

Re: Not able to open library books on my Kobo Glo: "Oops! This document couldn't be opened"

With the following list, I am paraphrasing Maureen's excellent advice that finally released me from my anguish:

  1. Delete the problem book(s) from your ereader.
  2. Open Adobe Digital Editions on the computer. Check to see if you can read the problem book(s) in ADE. Connect your e-reader.  Erase authorization on ADE (Go to the Help Menu at the top). Erase the authorization for the ereader (go to the side menu of ADE). Keep the e-reader connected to the computer.
  3. Go to your public library website and get a NEW book. Upload the new book to ADE. Adobe will then PROMPT YOU for the authorization. If it doesn't, go back to "help" at the top and reauthorize ADE. Go to the side menu of ADE to re-authorize your ereader.
  4. Drag the new book into your e-reader. Select "ereader" (ie: NOT all items, or borrowed items, or...). Try opening the book in the ereader area. If it opens there, it's likely that it will open in your e-reader.
  5. Re-upload what were the problem book(s) to your e-reader. Again, select "ereader" in ADE and check that the book(s) can be read there.
  6. Disconnect your e-reader from the computer. Be able to read your book(s) at last!

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New Here ,
Jun 30, 2018 Jun 30, 2018

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Thank you! This was extremely helpful! Problem solved.

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New Here ,
Feb 05, 2020 Feb 05, 2020

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This is happening to my Kobo Glo HD. I have followed the instruction yet the message, "Your eReader is not authorized to open this book. Because you previously deauthorized your eReader, you need to reimport the book using ADE" pops up again. What other ways I can try? I have already tried reset the Kobo to factory setting. 

Thank you!

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Community Beginner ,
Feb 09, 2020 Feb 09, 2020

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I've been stuck with this issue for quite a while now and have tried to do everything as explained all over the forum. So basically I combined a couple of the things of everyone and wrote down what I did that helped me in what I believe are clear words. I had to make these guidelines for my wife anyway so I might as well post them here. If you miss a step, it likely won't work so follow the guidelines carefully. I hope it helps.

  1. Delete the problem book(s) from your E-reader.
  2. Connect your e-reader to the computer and keep it connected until step 8.
  3. Open Adobe Digital Editions on the computer
    1. Delete the problem book(s) in ADE. (really delete, you’ll have to redownload it with the “.acsm” file from the public library websites later)
    2. Erase authorization on ADE (Go to the Help Menu at the top).
    3. Erase the authorization for the E-reader (Go to the side menu of ADE).
  4. Go to your public library website and get a NEW book (it has to be a New one!).
    1. Upload the new book to ADE.
    2. Adobe should prompt you for the authorization. If it doesn't, reauthorize ADE by going to "help" at the top.
  5. Re-authorize your E-reader. By going to the side menu of ADE
  6. Import the new book into your e-reader by right-clicking it and copying it to the E-reader.
  7. Select " E-reader" and try opening it there (ie: NOT via the directories “all items”, or “borrowed items”, or...).
    1. Try opening the book in the E-reader area. If it opens there, it's likely that it will open in your e-reader.
  8. Re-upload what were the problem book(s) to your e-reader.
    1. Again, select " E-reader" in ADE and check that the book(s) can be read there.
  9. Disconnect your e-reader from the computer. Be able to read your book(s) at last!

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New Here ,
Feb 29, 2020 Feb 29, 2020

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Sadly, this did not work for my Kobo Aura H2O (1st edition). Thanks for trying though. Problem is, the books automatically open in the computer before I can open them in ereader area of ADE.

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New Here ,
Apr 23, 2020 Apr 23, 2020

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OH MY GOODNESS IT WORKED!!!!!!!!!!! i have spent hours on this! THANK YOU!!!!!!

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New Here ,
Jun 25, 2020 Jun 25, 2020

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I signed in just to say that THIS WORKED. I have struggled with this issue since getting my Kobo, and this is the ONLY suggestion that worked, even after troubleshooting with Kobo help staff for over an hour. 

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New Here ,
Sep 01, 2020 Sep 01, 2020

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thank you so much for this. have been stuck on this issue forever. this is the only thing that has worked. 🙂

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New Here ,
Nov 03, 2020 Nov 03, 2020

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many thanks. I had tried re-authorizing, deleting, reloading, but not in your exact order so thanks again. It worked.

 

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New Here ,
Mar 30, 2021 Mar 30, 2021

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It worked for me too. This has been frustrating me for so long, it's terrific to have this workaround. Thank you!!!

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New Here ,
May 29, 2021 May 29, 2021

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LATEST

Thank you the great instructions. I tried this a unfortunately did not work. I ended up removing ADE 4.5 and installed the old version of 2.0, got myself reauthorized and was good to go. Everything worked perfectly for my Kobo. My advice don't upgrade your ADE. Everytime I have tried to do that I have had nothing but problems. Link for older version Adobe Digital Editions downloads

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New Here ,
Feb 18, 2020 Feb 18, 2020

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This saved my sanity after I couldn't get books from my library (Toronto Public Library) to work on my brand new Kobo Libra H2O.

 

Thanks for the great tip!

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Community Beginner ,
Mar 02, 2020 Mar 02, 2020

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And the beat goes on! I followed your excellent advice which worked for the first, second and third books but not the fourth! Once I've finished my three books, I'll have to do the whole thing again as I did a few weeks ago. Will this problem never go away? I can't remember how long I've had a Kobo for but this happens to me every year or so. Only this time it doesn't seem to be going away. I love my Kobo but I don't think I'd recommend it to anyone else because these software issues just never got away and if you're not capable of rummaging around the internet, reading all the forums and applying various fixes, you'd never get it sorted. I have at least one girlfriend who would definitely throw the Kobo in the bin and buy a Kindle. I feel a bit that way myself.

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New Here ,
Apr 21, 2020 Apr 21, 2020

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It stopped working for me too! I tried contacting support because it doesn't seem like there's an answer on the forums. They provided some excellent information "I would like to inform you that we do not have any dedicated support for digital edition so you need to raise your query on our forums to get the answer on it."

If only you could download library books to the kindle! 

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New Here ,
May 26, 2020 May 26, 2020

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Thank you! I finally can read those books that wouldn't open before! 

The 2nd time I tried this, I didn't bother to erase authorization and re-authorize.  All I did was get an old book that I knew would work from the library.  Then I dragged both the old book and the new book from ADE to my Kobo (at the same time).  And it worked! 

Maybe this will work for others as well and save a few steps!  Good luck!

 

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Community Beginner ,
May 27, 2020 May 27, 2020

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Thanks Krista, I'll try this next time. This is what I did last time:

1. Right-click on books in Adobe and Kobo and Remove from library.

2. De-authorise

3. Borrow a fresh book and download. This forces re authorisation.

4. Then download the books you want. 

 

Let's keep posting about this. I can't believe Kobo expects us to spend $200+ for an eReader with such lousy software. 

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Community Beginner ,
Sep 05, 2020 Sep 05, 2020

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Hi Everyone,

It happened to me again and I've fixed it but thought I'd post to keep the noise about the issue going. I guess Kobo and Adobe don't care because they don't make any money out of us borrowing books from the library.

Keep posting! Squeeky wheel gets the grease!

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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Hi, I'm just posting to say it happened again and I followed my own instructions and it worked. Just thought I'd log it in case someone's interested. Seems to be happening to me now about every 3 months. Something to look forward to 😉

Keep posting! And tell Kobo you will NOT be recommending their product to anybody because the software's so lousy.

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New Here ,
Feb 02, 2021 Feb 02, 2021

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Just wanted to piggyback to agree that this is an issue and needs to be resolved. I could read books fine from the library for about a month - I had previously been a book torrenter so it was exciting to be able to read books from the library instead. Suddenly I got the same error message as you all and have since spent the past couple of hours  de-authorizing and re-authorizing, trying new books, factory resetting my kobo, uninstalling and re-installing ADE (although I wasn't able to download an earlier version for some reason), and trying the same old de-authorize and re with a NEW new book. Nothing has worked.

Thanks for your help Adobe! You're really providing me with an enriching reading experience. Definitely will NOT be recomending the kobo to anyone from now on - and I had previously been so excited about the library feature and was a big supporter until this. Total turn off. 

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New Here ,
May 29, 2021 May 29, 2021

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This is Adobe's problem, not Kobo. I have a Kobo reader and Overdrive works perfectly fine, it is *only* ADE that has this issue.

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New Here ,
Aug 13, 2020 Aug 13, 2020

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Thanks This just worked for me. I only hope that I don't have to go through this often.

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New Here ,
Aug 14, 2020 Aug 14, 2020

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Thank you so much.  Great clear instructions which worked for me.  So glad I trawled through pages and pages to find this solution.  

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New Here ,
Oct 24, 2020 Oct 24, 2020

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Followed the steps exactly and YES.

 

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New Here ,
Jan 26, 2021 Jan 26, 2021

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Right on!! Thank you so much, it solved my problem!

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