Library books downloads fail I get the following message: "Error getting license Server Communication Problem E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

Community Beginner ,
Dec 30, 2014 Dec 30, 2014

Copy link to clipboard

Copied

I am using the most recent version of Adobe reader, have uninstalled and reinstalled multiple times to no avail.

TOPICS
Download

Views

2.3K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Community Beginner , Dec 31, 2014 Dec 31, 2014
How To Change the Authorized Adobe ID http://www.adobe.com/go/digital-editions-createID What do you do if your copy of Adobe Digital Editions is authorized with the wrong Adobe ID? This can happen if you’ve started using a different Adobe ID or you somehow messed up the authorization in the past.If you’re trying to open an ebook when Adobe Digital Editions is authorized with the wrong Adobe ID, you’ll get an error message like: “License fulfilled by a different user” or something similar refer...

Likes

Translate

Translate
New Here ,
Dec 30, 2014 Dec 30, 2014

Copy link to clipboard

Copied

I have exactly the same problem and I have not changed the version of Adobe  I was using successfully last week. I think the problem has to be with Adobe. Maybe there is something wrong with their server? We should try again on the weekend. It is annoying,

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 30, 2014 Dec 30, 2014

Copy link to clipboard

Copied

Solved problem this afternoon by the simplest of steps....

1. Opened and unauthorized Adobe reader

2. Closed program

3. Reopened program and it asked for new authorization which I did.

4. The darn thing started working WOW

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 30, 2014 Dec 30, 2014

Copy link to clipboard

Copied

Hi,

How do you un authorize the Adobe Digital Editions? I couldn't find anywhere to do that so I couldn't get past step 1!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 31, 2014 Dec 31, 2014

Copy link to clipboard

Copied

How To Change the Authorized Adobe ID


http://www.adobe.com/go/digital-editions-createID


What do you do if your copy of Adobe Digital Editions is authorized with the wrong Adobe ID? This can happen if you’ve started using a different Adobe ID or you somehow messed up the authorization in the past.

If you’re trying to open an ebook when Adobe Digital Editions is authorized with the wrong Adobe ID, you’ll get an error message like: “License fulfilled by a different user” or something similar referencing licensing or authorization.

Important note: If you have some ebooks that do require your current authorization, those will become unreadable if you authorize with a different Adobe ID.

deauthorize

The first thing to do is deauthorize Adobe Digital Editions. This will remove your current authorization.

  1. 1. Open Adobe Digital Editions
  2. 2. On your keyboard, simultaneously press the Ctrl, Shift, and D buttons (if on Windows) or the Cmd, Shift, and D buttons (if on a Mac)
  3. 3. Click the “Deauthorize” button
  4. After this you should close Adobe Digital Editions, and then open it again.

re-authorize

If you’ve followed the steps above, your copy of Adobe Digital Editions is no longer authorized.

  1. Open Adobe Digital Editions
  2. Adobe Digital Editions will behave as if you’ve just installed it, and will prompt you to enter your login information for your Adobe ID. Use the Adobe ID account information that you want to use to authorize Adobe Digital Editions.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 31, 2014 Dec 31, 2014

Copy link to clipboard

Copied

Thank you Lorenzo that did work.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 01, 2015 Jan 01, 2015

Copy link to clipboard

Copied

Thank you Lorenzo - I was going krazy trying to figure out what the heck was going on, had no problems until this week.  Thanks for giving such a detailed response, and including the info on how to deauthorize, very very helpful.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 02, 2015 Jan 02, 2015

Copy link to clipboard

Copied

as well as having had the same type of error when I tried to download ebooks purchased on kobo, when I tried to open the ebooks already present in the library of adobe digital editions, I got the message " license key damaged"... I update adobe version 4.0.2...I also try to remove the authorization as advice you Lorenzo?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 02, 2015 Jan 02, 2015

Copy link to clipboard

Copied

Off and on for weeks I attempted to use Adobe Digital Editions.....stress to max. I was amazed that the solution was so simple. life sorta works that way. As outlined in previous comment, problem solved by reauthorizing program. Follow steps as outlined, hopefully  you have done so and solved your issue. See correct answer marked in this discussion.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 02, 2015 Jan 02, 2015

Copy link to clipboard

Copied

thank you thank you thank you for your invaluable help. solved everything

Inviato da Yahoo Mail su Android

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 04, 2019 Apr 04, 2019

Copy link to clipboard

Copied

Lorenzo I follow these steps and did not work for me, any other recommendation?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 02, 2019 Apr 02, 2019

Copy link to clipboard

Copied

I tried for the billion time to do as written but always got a new message saying that I couldn't change the authorized adobe ID and try later.

It's been three days, anyone can help me?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 17, 2019 May 17, 2019

Copy link to clipboard

Copied

Sorry, I can't even de-authorisde the ADE....

It keeps giving me the following message

Screenshot 2019-05-18 at 8.41.56 AM.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2019 Nov 07, 2019

Copy link to clipboard

Copied

I get the same message. Was this solved?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 15, 2020 Apr 15, 2020

Copy link to clipboard

Copied

LATEST

Ever get any answers to this?

How do you remove an ID that is no longer valid, and cannot remember the password to ??

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines