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New Here ,
Jul 25, 2017

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Hi Guys,

By accident I had my old e-reader software (from sony) which was linked to my Adobe Account open the .acsm file. Unfortunately I now have a Kobo Aura 2 HD and that software could not get it onto my ereader. So after downloading ADE the .acsm file now says: E_LIC_Already_fulfilled_by_another_user

Well, this is somewhat true, however, that "other user" is the the Sony software linked to my Adobe Account.

How can I solve this?

Thanks!

Fons

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License already fulfilled

New Here ,
Jul 25, 2017

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Hi Guys,

By accident I had my old e-reader software (from sony) which was linked to my Adobe Account open the .acsm file. Unfortunately I now have a Kobo Aura 2 HD and that software could not get it onto my ereader. So after downloading ADE the .acsm file now says: E_LIC_Already_fulfilled_by_another_user

Well, this is somewhat true, however, that "other user" is the the Sony software linked to my Adobe Account.

How can I solve this?

Thanks!

Fons

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Jul 25, 2017 0
LEGEND ,
Jul 26, 2017

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You used on both readers the same adobe ID?
Has you try to open the eBook in your secound reader before you authorize the secound Adobe ID?

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Jul 26, 2017 0
New Here ,
Jul 26, 2017

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Hi Nanaky,

I have both readers (and both software) on the same adobe ID.

However, I have lost the old reader. I then proceeded to buy the Kobo Aura. I kept my existing Adobe ID.

Unfortunately the .acsm files were still linked, by default, to the old Sony Reader software. Therefore I cannot now use the ADE software to put the eBook on my Kobo (as the sony software fails to sync with the Kobo).

Does this clarify the situation?

Thanks,

Fons

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Jul 26, 2017 0
LEGEND ,
Jul 26, 2017

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Has you check if you can open the eBooks with Digital Edition?

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Jul 26, 2017 0
New Here ,
Jul 26, 2017

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Hi Nakaky,

Not sure what you mean. I opened the eBook (in .acsm format) with Digitial Editions and thus I got the error message: "E_LIC_Already_fulfilled_by_another_user". So, yes, I did open and use Digital Editions.

Does this answer you question?

Thanks!

Fons

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Jul 26, 2017 0
LEGEND ,
Jul 27, 2017

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If you open a eBook which digital edition or other eBook app the authorize Adobe ID are linked witht he eBook. Has you open the eBook before sucessfully or get you the error with the first open?

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Jul 27, 2017 0
New Here ,
Jul 28, 2017

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Hi Nanaky,

The Sony Reader software succesfuly opened the book, yes.

Thanks!

Fons

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Jul 28, 2017 0
New Here ,
Jul 29, 2017

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It doesn't work for me

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Jul 29, 2017 0
New Here ,
Jul 29, 2017

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I opened the file correctly the first time

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Jul 29, 2017 0
New Here ,
Aug 13, 2017

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Hi All,

I still have this ebook that I can't open. I would like to get some help, or tips on how I can fix this.

Cheers.

Fons

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Aug 13, 2017 0
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New Here ,
Aug 13, 2017

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I am also having the same problem.

I have gone to a plain ebook reader.

I have both ADE 3 and 4.5

I'm not sure which ereader was the original - I had a Kobo and a Kindle. I now have a generic Android Ereader.

My computer W7Pro says that ADE has authorization to read on the PC  AdobeID (urn:uuid:b0b05956-c8e4-4361-b05c-179d304c6c96). I can open the file you suggested to the OP.

Now what do I do? Cannot open acsm file on either 3.0 or 4.5  3.0 says something about fulfillment, and 4.5 says to check activation.

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Aug 13, 2017 0