Limit of Number of machines allowed per ID Reached

[rachelz47723378]

Did a factory reset on my KOBO this evening and went back to authorize my reader, and received this error message.

I only have a PC and one E-Reader, so not sure about this limit.

Please help.  Thanks.

[Nanaky · Accepted solution]

To reset the activation contact customer support chat https://helpx.adobe.com/contact.html?step=ADE_adobe-id-signing-in_stillNeedHelp and ask for reset of adobe ID.

[laurmac]

how do you contact customer support chat?  when limited number of device ids reached?

[Nanaky]

Contact Customer Care  -> over this link

[jh224ba]

And then what? When I click on that link I see no support chat option

Edit: Never mind, I found it. Turns out Firefox was just being a POS...

[Asamlie2010]

Did they actually help you? I tried this and they said to reset my password, and that it's the same as resetting my ID, and that if that doesn't work, to find help here in the forums. Resetting my password of course did NOTHING to fix this. Curious if this is working for other people?

[rachelz47723378]

Thank you!

[Nanaky]

You are welcome.