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link Adobe IDs or reset account with old email address

New Here ,
Feb 26, 2017

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Is there a way to either:

a) link two Adobe IDs together or

b) reset the password on an old Adobe ID even though I no longer have access to that email account?

I tried Chat and they suggested asking here about the password reset.

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link Adobe IDs or reset account with old email address

New Here ,
Feb 26, 2017

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Is there a way to either:

a) link two Adobe IDs together or

b) reset the password on an old Adobe ID even though I no longer have access to that email account?

I tried Chat and they suggested asking here about the password reset.

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Feb 26, 2017 0
Adobe Community Professional ,
Feb 26, 2017

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A) Not that I'm aware of.

B) For what purpose do you want to change the password, you forgot it?

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Feb 26, 2017 0
New Here ,
Feb 26, 2017

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Yes, I forgot the password and I no longer have access to the email address to reset it using the 'forgot my password' link.

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Feb 26, 2017 0
Adobe Community Professional ,
Feb 26, 2017

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So what is tied to that email address? Did you buy a subscription to Creative Cloud with it?

If all that is tied to it is some older Adobe program that used serial numbers to activate and you now what to subscribe to creative cloud just create a new Adobe ID.

I personally have several old Adobe IDs that I have no idea what the passwords are. That didn't stop me from subscribing to the Photographer plan and posting on this forum. I just created a new ID that is tied to a Gmail Account that hopefully will never change.

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Feb 26, 2017 0
New Here ,
Feb 26, 2017

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I have several books associated with that ID in Adobe Digital Editions. 

I upgraded the version I was using today and have run into the issue where I need to de-authorize/re-authorize it but I really don't want to lose access to those books.

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Feb 26, 2017 0
Adobe Community Professional ,
Feb 26, 2017

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Sorry I can't help you but I will ask in a closed forum for you to get assistance from a Staff member.

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Feb 26, 2017 1
New Here ,
Feb 26, 2017

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OK - thank you, I really appreciate it!

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Feb 26, 2017 0
New Here ,
Feb 27, 2017

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Hi luv2craft

have you get an answer to your issue ? I also want to move the authorization to a new email address and i lost the password of the old one.

Thanks in advance

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Feb 27, 2017 0
New Here ,
Feb 27, 2017

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No, nothing as of yet. I'm still hopeful.

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Feb 27, 2017 0
Adobe Employee ,
Apr 06, 2017

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Hi all,

I'm so sorry for the late reply here.

Do you both still need assistance? You can private message me your old Adobe ID (email) and I can help reset. To private message me, click on my picture at left > the Message button on my profile.

Thanks,

Madison

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Apr 06, 2017 0
New Here ,
Apr 06, 2017

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I just installed Adobe Digital Edition on my work computer and downloaded 17 items for research purposes and now I'm trying to get to that use ID on my home computer, but I have one already on my home computer with another ID. I need the access to the second ID and I can't find how to sign out or sign another one in. Can you help me too?

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Apr 06, 2017 0
Adobe Employee ,
May 15, 2017

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Hi Twilajune,

You can contact our support team directly to get your authorizations reset: E_ACT_TOO_MANY_ACTIVATIONS error in Adobe Digital Editions

Thanks!

-Madison

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May 15, 2017 0
New Here ,
Dec 13, 2017

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Help, please! ADE is telling me to check authorization. Any library book that I move into ADE is gibberish. I do not use/have access to the gmail account that I used to set up my ID. Also, i do not remember the password. I have a newish Adobe ID using a current email address, but ADE insists that my computer is only authorized for use by the old email. I just want to read!

Thanks.

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Dec 13, 2017 0
Adobe Community Professional ,
Dec 13, 2017

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Gmail accounts are never deleted. Once setup they last forever. So you can still access it. Even if you don't remember the password you can contact Goggle and have it reset.

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Dec 13, 2017 0
sunny5 LATEST
New Here ,
Apr 05, 2020

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Hi, I have also lost access to my old adobe id. And I do not remember password for it. Also, I do not currently have access to the gmail account associated with that Adobe Id. Can you please help me reset the password?

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Apr 05, 2020 0