Hi, I can't add more devices to digital editions and need to know how to have my user id reset.
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Pooja: Hello! Welcome to Adobe support.
Pooja: We appreciate your patience and apologize for the wait.
Pooja: How are you doing today?
customer: Fine thank you.
Pooja: As I understand that you are getting an error that the activation count for digital edition has been reached. Am I correct?
customer: Yes
Pooja: Thank you for the confirmation.
Pooja: Please allow me 1-2minutes to check the activation of the product
Pooja: Thank you for your patience.
Pooja: As I have checked your account as I can see that the digital edition is not activated with this account xxxx
customer: Sure it is?
Pooja: I really apologize but I couldn't find any information regarding your product by this account.
customer: try xxxx
Pooja: Sure.
Pooja: As I have checked this account as I can see that you have digital edition account but as I can see that you have activated in many machines which cannot be increased.
customer: So what has to be done?
Pooja: For this issue we do have a dedicated team who can help you out and they are available in adobe forums. Please visit adobe forums so that they can help you out.
customer: Where is that located?
Pooja: I am sharing a link with you for the adobe forums. Please go to that link to get the solution.
Pooja: Adobe forums link for digital editions
Pooja: Please go to this above link.
customer: and then what
Pooja: You just need to go to this link and post the query, our expertise team will revert you back within 24hrs with the solution.
customer: so start a new "topic"
Pooja: Yes.
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