Menu items not accessible; grayed out.

New Here ,
Dec 07, 2015 Dec 07, 2015

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All menu items, including authorize and erase authorization, and functions like select and copy, are grayed out. The only function that works is "find." Any thoughts on how to activate these tools/functions.

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LEGEND ,
Dec 07, 2015 Dec 07, 2015

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Do you used Windows or Macintosh?

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New Here ,
Dec 08, 2015 Dec 08, 2015

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Macintosh. MacBook Air with OS X Yosemite 10.10.5

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LEGEND ,
Dec 08, 2015 Dec 08, 2015

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  1. Quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize.

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New Here ,
Jul 27, 2018 Jul 27, 2018

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In Windows 10 the path to the activation.dat key is different: Users\AppData\Roamng\Adobe\Adept

I did delete that key, which unlocked the option to Erase Computer Authorization. I entered my password as requested and got the error message, "Unable to Erase Authorization. Please try after some time."

Now what?

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LEGEND ,
Jul 29, 2018 Jul 29, 2018

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    Close all applications.

    Press WINDOWS + R.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Remove the Adept Folder.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize..

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