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Merging DRM authorizations?

Community Beginner ,
Oct 28, 2017

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I spent 45 minute waiting on the online chat and was then directed here for a solution, so I hope someone can help me.

Way back when I had purchased a bunch of DRm'd books and signed up with Adobe to authorize them on my old Sony ereader.

In late 2015 I downloaded some books from a library in Victoria which inadvertently used a different ID (CloudLibrary and what appears to be my old library card number) and these were authorized using Adobe Digital Editions. Right afterwards I abandoned Sony's reader software for ADE and all subsequent book purchases have been authorized using that CloudLibrary account.

Today I downloaded ADE for my iphone and bought a book using my current Adobe account (the one I use with the CC suite) and subsequently discovered the whole mess.

I would like to get them all back on one of my Adobe ID accounts so I can read them. I have no idea what the password for my CloudLibrary account — I tried logging in on another computer and can't seem to figure it out— so I dare not deauthorise ADE on my computer which means I can't read the old books at all. What I would like is for someone to merge all three (or at least the two main ones) into one authorized account so I can access all my purchases on one device.

Possible? Anyone able to help me?

Thanks

Bruce

So it turns out the retailer (Kobo) can reset the authorizations. After a lot of back and forth and a submitted list of titles, they helpfully reset them and I was able to redownload the acsm files and fulfill them under my main Adobe ID.

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Merging DRM authorizations?

Community Beginner ,
Oct 28, 2017

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I spent 45 minute waiting on the online chat and was then directed here for a solution, so I hope someone can help me.

Way back when I had purchased a bunch of DRm'd books and signed up with Adobe to authorize them on my old Sony ereader.

In late 2015 I downloaded some books from a library in Victoria which inadvertently used a different ID (CloudLibrary and what appears to be my old library card number) and these were authorized using Adobe Digital Editions. Right afterwards I abandoned Sony's reader software for ADE and all subsequent book purchases have been authorized using that CloudLibrary account.

Today I downloaded ADE for my iphone and bought a book using my current Adobe account (the one I use with the CC suite) and subsequently discovered the whole mess.

I would like to get them all back on one of my Adobe ID accounts so I can read them. I have no idea what the password for my CloudLibrary account — I tried logging in on another computer and can't seem to figure it out— so I dare not deauthorise ADE on my computer which means I can't read the old books at all. What I would like is for someone to merge all three (or at least the two main ones) into one authorized account so I can access all my purchases on one device.

Possible? Anyone able to help me?

Thanks

Bruce

So it turns out the retailer (Kobo) can reset the authorizations. After a lot of back and forth and a submitted list of titles, they helpfully reset them and I was able to redownload the acsm files and fulfill them under my main Adobe ID.

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Oct 28, 2017 1
Community Beginner ,
Nov 07, 2017

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OK, now I've tried chat, this forum and a circular round of phone support. No joy. Someone must be able to deal with this?

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Nov 07, 2017 0
Community Beginner ,
Nov 07, 2017

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Adobe Customer Care on Twitter  (@AdoebCare) did respond to me with me this answer:

Please follow the instructions below to De-authorize ADE : Go-> Go to folder. Go to folder dialog will appear. Type ~/Library/Application Support/Adobe/Digital Editions. Drag the activation.dat file to the trash.

So that would allow me to deauthorize the CloudLibrary account. But what happens to all those books? Are they lost to me now?

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Nov 07, 2017 0
Community Beginner ,
Nov 09, 2017

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Ok well the original library helpfully contacted CloudLibrary for me but all they could do was tell me how to get rid of their authorizations. They suggested I contact Adobe (uh huh) or maybe the retailer (Kobo) who might be able to reset the authorizations.

Anyone know if this is correct?

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Nov 09, 2017 0
Community Beginner ,
Nov 15, 2017

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So it turns out the retailer (Kobo) can reset the authorizations. After a lot of back and forth and a submitted list of titles, they helpfully reset them and I was able to redownload the acsm files and fulfill them under my main Adobe ID.

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Nov 15, 2017 0