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More than two Adobe id’s

New Here ,
Oct 05, 2020

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I purchased 5 eBooks via Takealot in 2018. I've managed to download 3 of them but I encounter the following issues on the remaining 2:

  1. "The token is not available"
  2. "This item was iriginally downloaded with a different user account or Adobe ID..."

I've added the 2 accounts I'm aware of so I'm not sure if there's another account causing the conflict in point 2 above. The book with the token issue is linked to a purchase of 3 other books that I could successfully download. Takealot's support team can't assist me so they asked me to contact Adobe. Please urgently assist as this is so frustrating not being able to access eBooks that I purchased.

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Download, DRM

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More than two Adobe id’s

New Here ,
Oct 05, 2020

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I purchased 5 eBooks via Takealot in 2018. I've managed to download 3 of them but I encounter the following issues on the remaining 2:

  1. "The token is not available"
  2. "This item was iriginally downloaded with a different user account or Adobe ID..."

I've added the 2 accounts I'm aware of so I'm not sure if there's another account causing the conflict in point 2 above. The book with the token issue is linked to a purchase of 3 other books that I could successfully download. Takealot's support team can't assist me so they asked me to contact Adobe. Please urgently assist as this is so frustrating not being able to access eBooks that I purchased.

TOPICS
Download, DRM

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51

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2020 0
Adobe Employee ,
Oct 06, 2020

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Hi,

I have sent you a private message. Kindly check your inbox and we would be happy to assist you further.

Regards,

Ajit

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Oct 06, 2020 0
New Here ,
Oct 07, 2020

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I sent an email as requested. In all honesty, the details including screenshots were already provided in message on FaceBook messenger and the support forum. I literally re-sent the same details and hope that you can assist me to finally resolve this issue.

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Oct 07, 2020 0
New Here ,
Oct 09, 2020

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Hi, when will I receive a reply to the email you requested me to send?

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Oct 09, 2020 0