My Kindle doesn't appear as a Device

New Here ,
Oct 21, 2020 Oct 21, 2020

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I have a Kindle Paperwhite and I've downloaded Adobe Digital Editions onto my Mac to be able to read an eBook I borrowed from my library. I'm using the latest version 4.5.11 and have authorised my computer. When I connect my Kindle via USB and open Digital Editions my device does not appear. No combination of plugging/unplugging/restarting/opening/closing gets this to work. Very frustrating as this is the only way for me to read eBooks from my library!

 

Is there any official support for this app or a way to check version compatability?

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Did you ever get an answer, or find a solution here or elsewhere? I'm struggling with the same problem with both Kindle Reader and a Kindle Fire. There doesn't seem to be any support or useful troubleshooting information.

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