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Need help authorizing Adobe Id on adobe digital editions

New Here ,
Feb 23, 2015

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I have an Adobe ID and I can use it to log on my account online, but I have been trying to authorize my Adobe Digital editions with that ID and cannot do so. I downloaded this Adobe Digital Editions software from online library.

I think you are using Adobe Digital Editions version 3.0.

To de-authorize on it, keyboard shortcut is: ctrl+shift+d.

key in this shortcut, you will get de-authorization dialog.

Hope this works !!

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Need help authorizing Adobe Id on adobe digital editions

New Here ,
Feb 23, 2015

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I have an Adobe ID and I can use it to log on my account online, but I have been trying to authorize my Adobe Digital editions with that ID and cannot do so. I downloaded this Adobe Digital Editions software from online library.

I think you are using Adobe Digital Editions version 3.0.

To de-authorize on it, keyboard shortcut is: ctrl+shift+d.

key in this shortcut, you will get de-authorization dialog.

Hope this works !!

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Feb 23, 2015 0
Adobe Employee ,
Feb 23, 2015

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What is the error message you are getting ?

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Feb 23, 2015 0
New Here ,
Feb 24, 2015

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Here is the picture. And (just to give you more info), this program was downloaded from a library website, not bought when I made this account, so the problem might be because of that (which I can understand), but I need to figure out how to connect the two.

error.png

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Feb 24, 2015 0
New Here ,
Feb 24, 2015

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I have the same problem with a differend message E_ADEPT_UNKNOWN http://adeactivate.adobe.com/adept/SignInDirect.

Please advise.

Thank you.

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Feb 24, 2015 0
Adobe Employee ,
Feb 24, 2015

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For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Error will be fixed !!

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Feb 24, 2015 0
Adobe Employee ,
Feb 24, 2015

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E_adept_unknown error comes when book download is not proper.

Please download the book again.

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Feb 24, 2015 0
New Here ,
Feb 25, 2015

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What helped me is just deleting Adobe cookies from the browser. And everything worked like a snap.

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Feb 25, 2015 0
New Here ,
Feb 25, 2015

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Could please explain how to erase Adobe cookies... I know in the browser there is the option to erase all cookies, but I dont know how to erase only adobe cookies...

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Feb 25, 2015 0
New Here ,
Feb 25, 2015

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The actual names of the buttons may be a bit different. I'm translating from another language.

1. You go to Google chrome Settings in the right upper corner.

2. Then you go to Settings right above About the browser.

3. Scroll down to the bottom.

4. Click Additional settings.

5. Then go Personal Settings - Content settings.

6. Under Cookie files - All cookie files and site data

7. In the opened window in the upper right corner there is a Cookie file search window.

8. Type in Adobe.

9. You'll get a list of files with the key word Adobe.

10. Delete them.Each file separately. Don't use Delete all cookies.

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Feb 25, 2015 0
New Here ,
Feb 25, 2015

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I tried all the steps you provided me with, but the authorization failed again. still getting the same message.

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Feb 25, 2015 0
New Here ,
Feb 26, 2015

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BTW, I'm using Digital Editions 1.7.2. Haven't tried deleting cookies method on higher versions.

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Feb 26, 2015 0
New Here ,
Feb 26, 2015

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Probably, thats why.

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Feb 26, 2015 0
New Here ,
Sep 26, 2020

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this is a lye:
Download and Transfer of books between devices
Now the books you purchase or download on one device will appear automatically across all the devices you have ADE on.

 

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Sep 26, 2020 0
New Here ,
Sep 26, 2020

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this is a lye:
Download and Transfer of books between devices
Now the books you purchase or download on one device will appear automatically across all the devices you have ADE on.

 

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Sep 26, 2020 0
New Here ,
Feb 24, 2015

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I am also facing the same problem. I downloaded different books and tried, I uninstalled the program and tried after installing it again but its not working. I am using Windows 7 on my PC.

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Feb 24, 2015 0
Adobe Employee ,
Feb 25, 2015

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For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Error will be fixed !!

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Feb 25, 2015 0
New Here ,
Feb 25, 2015

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There is no option to erase authorization...

help.png

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Feb 25, 2015 0
Adobe Employee ,
Feb 25, 2015

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I think you are using Adobe Digital Editions version 3.0.

To de-authorize on it, keyboard shortcut is: ctrl+shift+d.

key in this shortcut, you will get de-authorization dialog.

Hope this works !!

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Feb 25, 2015 0
New Here ,
Feb 26, 2015

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Hi it worked. Thanks a lot guys 😄

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Feb 26, 2015 0
New Here ,
Feb 27, 2015

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where/when do you type in the ctrl+shift+d shortcut?  I have the 4.0 version on my computer, and have removed the 3.0, but nothing has worked yet.

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Feb 27, 2015 0
Adobe Employee ,
Feb 27, 2015

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if you have ADE 4.0, Then you need not enter shortcut.

Menu item to erase authorization can be found at:

Capture.PNG

Thanks

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Feb 27, 2015 0