Need to de-authorize / re-authorize computer

Community Beginner ,
Mar 09, 2010

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After installing Digital Editions (DE) on a new computer, I apparently authorized it using the wrong account. Now, when I attempt to add an item that I bought with the right account, DE displays the following error message:

"Document is licensed for a different user account"

How do I de-authorize the wrong account and re-authorize the right account?

I'm using WinXP SP3 and DE 1.7. And I'm comfortable editing the Registry!

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1 Correct Answer

Guide , Mar 09, 2010
Jim_Lester Guide , Mar 09, 2010
Ctrl-Shift-D (Cmd-Shift-D for Mac) will bring up the dialog to remove the authorization from the machine.  Note this does not increase your activation allowance, and instead simply erases the activation information from the machine.

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Guide ,
Mar 09, 2010

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Ctrl-Shift-D (Cmd-Shift-D for Mac) will bring up the dialog to remove the authorization from the machine.  Note this does not increase your activation allowance, and instead simply erases the activation information from the machine.

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Community Beginner ,
Mar 12, 2010

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Sheesh! Why isn't this documented anywhere? But thanks!

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New Here ,
Apr 28, 2011

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Thank you!!

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New Here ,
May 05, 2011

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I am having the same problem with many of my purchases tyring to put on Literati (Shaper Image) unit,I am running Window7. Can you assit with the steps to solve this problem?  I have a Nook and purchased items from B&N, I want to also read those same items on the Literati, a few of the items do show on the Literati and in ADE, I followed all the instructions on setting this up but this having no luck.

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New Here ,
Aug 06, 2011

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This CTRL/SHIFT/D didn't do anything for me.  It did not bring up a window.  Perhaps you could elaborate as I obviously missed a step.  Exactly where are you when you preform this?  Thanks

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New Here ,
Aug 06, 2011

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This is embarrassing.  The third time I tried, the CTRL/SHIFT/D worked, so I have happily deauthorized and reauthorized my computer.  I have come to the conclusion that, in the battle of the bytes, this computer is winning. 🙂

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New Here ,
Aug 07, 2011

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Hello.

To add to the question, if I de-authorize and re-authorize to change the email (account) information, do I loose the ability to read what I had previously purchased and loaded (using the previous account ID)?

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Engaged ,
Aug 07, 2011

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Those ebooks were downloaded and associated with the previous account. I'm

betting that you're going to see a 'license fulfilled by another user'

message. HOWEVER, others in that situation have contacted Adobe and have

found a way to fix that situation.

===============

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New Here ,
Feb 02, 2021

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trying to deauthrize the account. However, it is stating an inputed user "authorized user:" along with typing a password to deauthroized the account. The adobe people said the account it not found. How am i supposed to deauthorize the account if I cant get the password?

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