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New windows install - problems with adobe digital editions

New Here ,
Aug 09, 2017

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Hi,

I did a complete clean reinstall of windows, on a computer with previously installed adobe digital editions 4.5 and a library of about 40 books. After reinstalling both windows and adobe digital editions, some books stopped opening, showing an error: "Error getting license. License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER".

I've looked through the help pages, but the only option there really is to choose from, is pressing Help and "Erase authorization". I'm unsure what this does to all the books that do still work, because it would be a pain having to get all of them authorized anew individually.

How should I go about this?

Best regards

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New windows install - problems with adobe digital editions

New Here ,
Aug 09, 2017

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Hi,

I did a complete clean reinstall of windows, on a computer with previously installed adobe digital editions 4.5 and a library of about 40 books. After reinstalling both windows and adobe digital editions, some books stopped opening, showing an error: "Error getting license. License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER".

I've looked through the help pages, but the only option there really is to choose from, is pressing Help and "Erase authorization". I'm unsure what this does to all the books that do still work, because it would be a pain having to get all of them authorized anew individually.

How should I go about this?

Best regards

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Aug 09, 2017 0
LEGEND ,
Aug 09, 2017

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Aug 09, 2017 0
New Here ,
Aug 09, 2017

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Hi, yes I have and unfortunately it doesn't offer a solution in my case

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Aug 09, 2017 0
kendavis LATEST
New Here ,
Mar 09, 2018

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I have done that. It appears that ADOBE has given me two accounts (different urn:uuid: ) with the same email address... I cant actually reach adobe by phone because they don'd support ADE that way.

Some books are from Wiley and I will chase this down through them

Some are from other publishers, and I will chase them down when I know the publisher.

Some I have the  .acsm file that tells me the operator URL (lightningsource.com, ebooks.com, etc--ebooks.com has fixed the items I bought from them, but I can't reach lightningsource.com or some of the others. Some of these others are intermediaries betweem me and the original seller.

I have some that only exist as ADE PDFs that I CAN read on my other PC (with a different urn:uuid)

I have thousands of dollars of books that I paid for that I can't put on my new PC. Is there any solution?

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Mar 09, 2018 0