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Not able to open library books on my Kobo Glo: "Oops! This document couldn't be opened"

Community Beginner ,
Feb 27, 2016

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I am able to read library books in ADE 4.5.1.133054 on my Macbook running OSX 10.11.2, and I have no problem transferring files to my Kobo. But when I try to open them on my Kobo, I get the message: "Oops! This document couldn't be opened" due to DRM issues.

My Macbook and Kobo both have the same valid adobe ID authorization. I can also download and open Toronto library books onto my iPad and read them in the Overdrive app. 

I have done a factory reset on my Kobo, ensured that the Kobo is running the latest version, uninstalled and re-installed ADE on my Macbook, deauthorized and reauthorized both my Macbook and Kobo. Nothing has worked.I am stuck!

The problem is recent. Previously I never had any difficulties transferring books from my desktop ADE to my Kobo and reading them on my Kobo.  Do any readers out there have any suggestions?  Thanks

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Not able to open library books on my Kobo Glo: "Oops! This document couldn't be opened"

Community Beginner ,
Feb 27, 2016

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I am able to read library books in ADE 4.5.1.133054 on my Macbook running OSX 10.11.2, and I have no problem transferring files to my Kobo. But when I try to open them on my Kobo, I get the message: "Oops! This document couldn't be opened" due to DRM issues.

My Macbook and Kobo both have the same valid adobe ID authorization. I can also download and open Toronto library books onto my iPad and read them in the Overdrive app. 

I have done a factory reset on my Kobo, ensured that the Kobo is running the latest version, uninstalled and re-installed ADE on my Macbook, deauthorized and reauthorized both my Macbook and Kobo. Nothing has worked.I am stuck!

The problem is recent. Previously I never had any difficulties transferring books from my desktop ADE to my Kobo and reading them on my Kobo.  Do any readers out there have any suggestions?  Thanks

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Feb 27, 2016 1
LEGEND ,
Feb 29, 2016

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Feb 29, 2016 0
Community Beginner ,
Feb 29, 2016

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THANK YOU! I found the following worked (for the benefit of anyone else who comes across this post):

- deauthorized my computer while ADE 4.5 was still installed

- uninstalled ADE 4.5

- renamed and moved the Digital Editions folder so there could be no possibility of reusing any files in that folder

- downloaded and installed ADE 3.0 found here: Adobe Digital Editions downloads

- authorized my computer

After doing the above, library books downloaded to my computer using ADE 3.0, and then transferred to my Kobo Glo, I am now able to open and read on my Kobo Glo. HURRAY!!

Note that I did not need to deauthorize / reauthorize my Kobo Glo.

Lesson learned: never never never install a newer version of ADE!!

Thanks for your help Nanaky.

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Feb 29, 2016 7
LEGEND ,
Mar 05, 2016

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You are welcome.

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Mar 05, 2016 1
Explorer ,
Mar 26, 2016

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Gosh so many people are reverting to ADE 3.0, but that appears to be totally unnecessary.  Here is what I did on ADE 4.5 and it worked for me:

If you’re having trouble getting library books on a kobo (quite probably a new one because changing things typically causes problems), try deleting all authorizations - (on your computer and on your ereader, but keep the ereader connected.)  Then go to your public library website and get a NEW book - (something about trying to open a book that you already took out somewhere, causes a glitch - for example if you previously opened a book on a tablet or phone, then that’s it - there will very very likely be NO OPENING it elsewhere, so make sure it is a newly borrowed one. If you are out of new borrows, you will have to use adobe digital editions to RETURN one your digital library books.  CLOSE and reopen ADE so that the return definitely happens).  After deleting all, authorizations (check in all locations to make sure it shows no authorizations), download the new book to your saving spot,  then click it to make it open in adobe digital editions:  Adobe will then PROMPT YOU for the authorization. Use the drag down menu to find your library’s license type, for me it is Overdrive. Then enter your (Overdrive) email address and password. This should cause the book to open AND it also should cause your connected ereader to become authorized at the same time.  Click the back button at the top and then click your ereader, and then it’s gear sign to look to see if the ereader is also authorized. Even if it is not authorized, try dragging the new book onto it.  This should work immediately (as it did for me), or it should ask for an authorization.  You can then click on the ereader (not on all items) and see if you can open the book as it sits in the ereader area.  If it opens there, you should be good.

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Mar 26, 2016 8
Community Beginner ,
May 07, 2016

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why did you have to " renamed and moved the Digital Editions folder so there could be no possibility of reusing any files in that folder"

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May 07, 2016 0
Community Beginner ,
May 07, 2016

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I unauthorized my computer and my kobo aura device from adobe digital editions.

Uninstalled adobe digital 4.5 version.

Downloaded the adobe 3 edition

Downloaded a new e-book from my library that I have never downloaded. It loaded fine

Then downloaded and transferred a book I was having issues loading to my e-reader and it loaded fine FINALLY.

It's as if the loading on the new e-book from the library created a new path to loading books!

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May 07, 2016 1
New Here ,
Oct 23, 2016

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Thank you Maureen, this worked perfectly for me (delete authorisations on Kobo and Mac, borrow new book to trigger re-authorisation on Mac (no need to reauthorise on Kobo, guess that syncs automatically)).

Now for some reading at last 🙂

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Oct 23, 2016 1
New Here ,
Oct 29, 2016

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Thanks Maureen, ran into the problem myself today, tried your solution and works like a treat now.

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Oct 29, 2016 0
New Here ,
Feb 25, 2017

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Thanks so much - this worked for me with my Mac/kobo combination - couldn't afford to remove Adobe Digital editions 4.5, since I had stopped being able to download anything to ADE 3, so was very frustrated and this worked (so far!) great - thanks for sharing!

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Feb 25, 2017 0
New Here ,
Mar 03, 2017

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THIS! Thank you Maureen! After days of troubleshooting (I tried everything that has been discussed in this and similar threads) this is what worked for me. Until now I hadn't noticed the drop down menu when prompted to enter my Adobe ID. My library also uses Overdrive, so I scrolled the drop down, found Overdrive and entered my Overdrive username and ID (rather than my Adobe ID - the default prompt). Be warned that even after this, the transfer of library books was finicky. It worked well with a single book at a time (ie. download epub from library, open in ADE, transfer to Kobo and repeat). After trying to copy multiple books to my kobo at one time I ended up with the "oops!" error message again.

I would like to add that version 4.5 worked for me just fine with Adobe ID for one, maybe two downloads, and then I started getting the error message. Why so random?

UPDATE: Not working again. I am so DONE. This has taken away a week of my life. I am returning my kobo as soon as I find the receipt.

I am really surprised at Adobe for not figuring out how to streamline this process. I am normally a big fan of their software.

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Mar 03, 2017 0
Adobe Employee ,
Mar 06, 2017

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Hi Angie,

I have sent you an email. Please respond back to the email so that we can proceed and troubleshoot the issue.

Regards,

Ajit

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Mar 06, 2017 0
Explorer ,
Mar 15, 2017

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I just downloaded a book from my local library i have been doing this for years. i am using ADE 3.0 and a KOBO touch., It has been working fine and I checked and everything is authorized. I got this error: Oops! This document couldn't b opened this document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. I have tried the fixes in the forum and nothing worked. Please help.

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Mar 15, 2017 0
Explorer ,
Mar 16, 2017

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can you help I have done everything in the forum. uninstalled ADE 3.0 (PC windows 10) (i had a different problem in december and the upgrade was not the answer) , the regedit delete the authorization for the computer and the ereader. restarted multiple times. reauthorized several times. I even tried downloading the book from another library. still this  Oops! This document couldn't be opened this document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. I have tried the fixes in the forum and nothing worked. I tried the chat but this is an unsupported product. I get library books at least weekly and really want to be able to read them on my kobo ereader.  Please help.

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Mar 16, 2017 0
New Here ,
Mar 17, 2017

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I too have tried everything mentioned in the previous posts.  I feel there has to be some glitch between Kobo and ADE because I downloaded ADE 3.0 to my iPad mini and downloaded books from the Library and it worked like a charm.  I downloaded books to my Kobo Touch for years with no problem.  The computer experts at Kobo and ADE need to put their heads together and fix this glitch.

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Mar 17, 2017 0
Community Beginner ,
May 04, 2017

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Ajit,

PLEASE HELP!  I see you offered to assist Angie and I am also having severe issues with my Kobo Touch.  I was able to successfully download the book into ADE (both versions - see below) and move it into my Kobo.  When trying to read them on the Kobo Touch I receive the following message:

  • Oops! This document couldn't be opened
    This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. Please sign-in with the authorized Adobe ID and try again.

I did what many others have suggested in many forums.  I did a factory reset of my Kobo Touch.  I have authorized, de- authorized and reauthorized multiple times (both the Kobo Touch and my computer).  I removed the book from my library on the Kobo and on the computer.  I went to My Digital Downloads in My Documents and deleted the books from there.  I uninstalled and reinstalled ADE 4.? and then thought since this is an older Kobo maybe I needed an older version of ADE and then installed 3.0.  I tried getting out a new book to see if that would help (as was suggested as well).

I went to my library and they said they would get back to me.  I also "chatted" with Kobo and they said I would need to address it with Adobe (which is pretty much impossible since you don't have customer service for your free products).

I also tried authorizing (as suggested twice and it did work for two people) it with Overdrive, but now it's not recognizing my authorization so I am now unable to download the book into ADE or return it to the library whether I sign in with my Adobe ID or my Overdrive ID!  Uggh!!  So I can't even read it on another device

It is additionally frustrating that not only is it apparent this has been an issue for a long time but there is no help for this issue on your troubleshooting page (and I did try the troubleshoot you have for error messages even though this message wasn't one of them) and we cannot receive assistance from customer service.

PLEASE HELP!!!

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May 04, 2017 0
Community Beginner ,
May 06, 2017

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I was finally able to return the books to the library but still can't read them on my Kobo.    

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May 06, 2017 1
New Here ,
May 07, 2017

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I tried this above and  I am still getting error when I try and open a book.  I go to open it and I still am getting the computer is not authorized.  When I go to put in my Adobe I'd and password in then gives me the error that "the vendor account you entered is not associated with the item you are trying to open".  I have a Kobo Aura H2O.    Getting very aggravated at  at this point due to never had an issue between ADE and my Sony reader but Sony discontinued the ereaders and their store and dumped us with Kobo.  Kobo reader is almost double the price and I have had nothing but issues for the last three weeks since I bought it.  Can someone PLEASE HELP!

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May 07, 2017 0
Community Beginner ,
May 07, 2017

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Did you ever deauthorize your Sony ereader?

This issue seems to happen a lot to people who either change eireaders or computers, and I think it is a matter of old device information staying stuck somewhere.

In my case, I purchased a used kobo and in was still logged in under the previous owner when I first downloaded Kobo desktop etc. This got "stuck" somewhere causing a recognition issue in ADE. To resolve the issue, I basically had to remove everything and start from scratch. This included removing files from the ADE library, but also going in and deleting everything using file manager, and going in to windows registry to delete authorization information.

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May 07, 2017 1
New Here ,
May 07, 2017

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I did deauthorize my computer and deleted everything and changed the file name with the ebooks that I had.   The Sony reader died so I couldn't deauthorize it.  I also didn't delete it from the registry.  Not sure what file to look for or how to get to the registry file.  Can you deauthorize from the ADE website?

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May 07, 2017 0
Community Beginner ,
May 07, 2017

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I deleted everything.  I went to my digital file in my downloads and deleted all the books, thumbnail photos and anything with the book titles in it. 

I've been able to move them onto my Kobo touch but still get the Oops message.

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May 07, 2017 0
New Here ,
May 08, 2017

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Not wanting to delete everything due to I have around 350 books that I bought previously and the two places have gone out of business.  If I delete them I lose them.  Sony and Books on Board do not have a website you can redownload from.   I really appreciate everyone's help on this.  Just frustrating.  Might try emailing them to myself and then deleting them.  Any other ideas

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May 08, 2017 0
Community Beginner ,
May 09, 2017

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I did not have to delete any of the ebooks I bought or got from other sources, just all traces of any downloaded using ADE (books borrowed through my public library).

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May 09, 2017 0
Community Beginner ,
May 09, 2017

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You can find instructions for modifying the registry quite easily, search "regedit ade". Below is one example.

Windows:

Close all applications.

Click Start > run.

Open, type regedit in the text box and press ENTER. The Registry Editor opens.

In the left pane of the registry editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

Select the key of the follower.

Choose file > export.

In the export registry file dialog box, select the branch selected under export range. Enter a name and location for the backup registry key, and then click Save.

Right click on the key to the follower, and then choose Remove.

In the dialog box confirm the key deletion, click OK.

Close the registry editor.

Open Adobe Digital Editions and reauthorize

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May 09, 2017 0
New Here ,
May 12, 2017

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I'm sorry but for someone not technical at all your explanation is somewhat cryptic. I can find the right folder but could you explain  how I find the key of the follower - what is meant by that ? The device folder ? or somethingelse? Thanks in advance for your help 🙂 I'm getting desperate...

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May 12, 2017 0
New Here ,
May 14, 2017

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I tried this with the registry and deleted the key file and it did not work.   I am still getting the error that the vendor account you entered is not associated with the item you are trying to open. Try again. Any other ideas that might work. You call Adobe and they will not help with the Adobe Digital Editions.

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May 14, 2017 0
Explorer ,
Jun 14, 2017

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Many thanks for this. While it's a bit convoluted, it does work. And it's very nice that there is no need, after all, to downgrade to ADE3.0

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Jun 14, 2017 0
Explorer ,
Jun 14, 2017

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Excuse me for replying to myself... the solution that finally worked for me is this one outlined by Maureen (last year! how unbelievable that this has been going on for so long)

Re: Not able to open library books on my Kobo Glo: "Oops! This document couldn't be opened"

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Jun 14, 2017 0
New Here ,
Jul 15, 2016

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same thing happened to me this morning..i could read last night before bed, and all of a sudden this morning "Oops" message pops up! WTF!! spent hours working on this doing everything kobo live chat told me to do and un-authorized, re-authorized, un-installed, re-installed..on, off..etc...this really sucks because this is a brand new kobo glo and for the past 5 years i NEVER had a problem with my old kobo..til it died....

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Jul 15, 2016 0
Community Beginner ,
Aug 10, 2016

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It seems that what you suggest works, judging from the responses. But it could be more reasonable to flood both Adobe and Kobo with emails and phone calls as there is, quite clearly, a communication problem between the two, each likely thinking it is the other's fault. This said, I would guess that Adobe is a bit more to blame since the problem does not appear for everyone and even in my case (if I remember correctly), it is only one of  the two libraries I use whose books won't open. The culprit is very likely something very stupid in the code and those who wrote them at either side ought to be able to find it. They should also check the software they provide to libraries.

I have tried many things and ready many comments and vented frustrations (including mine when it happened to me) and have sort of given up - the books that do not open I read on my tablet in Overdirive even though the screen is not as pleasant and the tablet big (Note 12.2).  I will also try the Kobo on the tablet, for testing purposes.

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Aug 10, 2016 0
Community Beginner ,
Aug 10, 2016

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PS to the preceeding post. I posted the following about a month ago and it leads me to the wish to do another few tests.

1. I will try my wife's Kobo.

2. I will go to a store and ask to try a new Kobo

This will at least tell me if it is my Kobo or if it is general. In case it is my Kobo, I will suggest we all get together and demand replacement. But only if the tests are conclusive (and in that case I will also apologise to Adobe),

This is the old email:

It is actually more complicated than that.

I downloaded a second (random) book to test. All worked perfectly well, but the first book still would not open on the Kobo (repeat: I had de-authorised and re-authorised both the PC and the Kobo). I concluded the problem was with the file (which is what ADE or Kobo, cannot recall which, suggested) and wrote a longish message to the library asking them to refresh the file. As soon as I sent the message, the book became readable.

My feeling is that there is a problem with my Kobo. It does do strange things from time to time, unlike the first one I had (that I gave to my wife so I can buy the Glo and read in the dark).

Conclusion: still have no real idea.

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Aug 10, 2016 0
Engaged ,
Sep 08, 2016

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Hi,

Please try following below steps and check whether this helps in resolving the issue:

  1.        De-Authorize Adobe account by navigating to Settings->Accounts on the KOBO device.
  2.        Launch ADE 4.5.2 (latest version). You may install it from Download | Adobe Digital Editions in case you do not have the latest version.
  3.        Connect KOBO to Adobe Digital Editions.
  4.        Select the device listed from ADE left-side panel.
  5.        Click on device options and authorize KOBO.

Kindly try this and let me know if this helps.

Regards,

Sharad

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Sep 08, 2016 0
Community Beginner ,
Sep 10, 2016

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Sorry, no.

I have tried this a great many times, it never works. Even when

miraculously sometime later the book becomes available on the Kobo, it

seems unrelated to the procedure. That is, I can do it many times,

including a a factory reset on the Kobo, and still get "not authorised",

but a day or two later the book, even though in black in the Kobo page

(i.e. not authorised) suddenly becomes authorised.

gh

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Sep 10, 2016 0
New Here ,
Mar 02, 2017

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For what it's worth EVERYTHING covered/suggested in these links has been tried and NOTHING has worked !  Factory resets,  both old and new ADE versions tried , directory renaming, deauthorizing and reauthorizing, licensing resets, downloading different books etc. etc. and all done/tried in varying combinations and sequences and the Oops message STILL keep appearing !  Nobody, inlcuding anyone connected to either Adobe or Kobo seems to have a reliable answer or want to take responsibility for anything so it looks like the only solution for the rest of us is to dump the Adobe/Kobo association and look for better alternatives. Googling this problem shows that it's existed for a LONG time. 

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Mar 02, 2017 0
New Here ,
Mar 12, 2017

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I also have tried all these things and nothing works.  My Kobo Touch worked just fine until I downloaded ADE 4.5, then everything quit working.   I have also done the Factory Reset, authorize, unauthorize, uninstall, install, etc., etc.  Getting very frustrated.  There has to be a solution to this problem somewhere.

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Mar 12, 2017 0
New Here ,
May 05, 2017

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This is the same for me, my kobo used to work fine and now NOTHING works, I have tried EVERYTHING

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May 05, 2017 1
New Here ,
May 06, 2017

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Same for me. I've tried everything suggested here (except the time zone change) - nothing helps.

Getting truly frustrated.

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May 06, 2017 2
Community Beginner ,
May 07, 2017

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Do you have Kobo desktop installed? If so, have you tried uninstalling and reinstalling it? I think that is what actually worked for me, but make sure you deauthorize both your computer and your kobo device in ADE first.

If successful, when you go to download the book from Overdrive, you should get a popup warning that you need to have ADE authorized on the computer in order to download - you will have to reauthorize your device before the download will work.

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May 07, 2017 0