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On Digital Editions 1.7.2.1131 Error2038 // on Digital Editons 4.0.3.117585 "Error! Check Activation" // when trying to download a DRM protected book. Digital Editions IS authorised !!!!

Community Beginner ,
Jun 17, 2015

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Hello,

My Digital Editions has been running great for years (even across migrations from one PC to another), then suddenly yesterday I could not download any new DRM protected EPUB or PDF files.

I was running Adobe Digital Editions 1.7.2.1131

Every time I would get errors like:

        Europe_at_War_1939_1945:

        IO Error on Network Request.

        Please check your network connection and try again.

        Network Path:

        https://books.google.com.au/books/download/Europe_at_War_1939_1945.epub?acsid=urn:uuid:xxxxxxx-xxxx-...

        Event Detail:

        Error #2038

        --- end ---

So I upgraded to Adobe Digital Editions 4.0.3.117585

Still can't download any DRM protected books, but now I get a simple:

        "Error! Check Activation"

I have been activated the whole time on both versions.

Please.............. what's wrong?

David Armitage

you can also try below steps:

1. Install ADE 1.7 [Your old version od ADE]

2. Deauthorize ADE [Keyboard shortcut "ctrl+shift+d" for windows or "cmd+shift+d" for mac]

3. Install ADE 4.0.3.117585.

4. Now again AUTHORIZE ADE, Help-> authorize computer.


Hope this works !!

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On Digital Editions 1.7.2.1131 Error2038 // on Digital Editons 4.0.3.117585 "Error! Check Activation" // when trying to download a DRM protected book. Digital Editions IS authorised !!!!

Community Beginner ,
Jun 17, 2015

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Hello,

My Digital Editions has been running great for years (even across migrations from one PC to another), then suddenly yesterday I could not download any new DRM protected EPUB or PDF files.

I was running Adobe Digital Editions 1.7.2.1131

Every time I would get errors like:

        Europe_at_War_1939_1945:

        IO Error on Network Request.

        Please check your network connection and try again.

        Network Path:

        https://books.google.com.au/books/download/Europe_at_War_1939_1945.epub?acsid=urn:uuid:xxxxxxx-xxxx-...

        Event Detail:

        Error #2038

        --- end ---

So I upgraded to Adobe Digital Editions 4.0.3.117585

Still can't download any DRM protected books, but now I get a simple:

        "Error! Check Activation"

I have been activated the whole time on both versions.

Please.............. what's wrong?

David Armitage

you can also try below steps:

1. Install ADE 1.7 [Your old version od ADE]

2. Deauthorize ADE [Keyboard shortcut "ctrl+shift+d" for windows or "cmd+shift+d" for mac]

3. Install ADE 4.0.3.117585.

4. Now again AUTHORIZE ADE, Help-> authorize computer.


Hope this works !!

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Jun 17, 2015 0
Adobe Employee ,
Jun 17, 2015

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For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Error will be fixed !!

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Jun 17, 2015 0
Community Beginner ,
Jun 18, 2015

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Thanks for your suggestion.

I tried what you suggested. When I de-authorise, I receive:

"Unable to Erase Authorization. Please try after some time."

Now, I did try de-authorising yesterday, numerous times, when I was uninstalling  1.7.2.1131  and installing  4.0.3.117585.

I got the same error then.... at 1.7.2.1131  and  4.0.3.117585.

So this does not look good.

Nevertheless, I will try every now and then for a while, and get back to you.

David Armitage

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Jun 18, 2015 0
Adobe Employee ,
Jun 18, 2015

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you are facing this problem on Windows or Mac?

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Jun 18, 2015 0
Adobe Employee ,
Jun 18, 2015

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you can also try below steps:

1. Install ADE 1.7 [Your old version od ADE]

2. Deauthorize ADE [Keyboard shortcut "ctrl+shift+d" for windows or "cmd+shift+d" for mac]

3. Install ADE 4.0.3.117585.

4. Now again AUTHORIZE ADE, Help-> authorize computer.


Hope this works !!

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Jun 18, 2015 0
Community Beginner ,
Jun 18, 2015

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I am facing this problem on PC. Windows 7 Professional 64bit.

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Jun 18, 2015 0
Community Beginner ,
Jun 18, 2015

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OK I will try a reinstall of ADE 1.7 later tonight, and then as you said.

I report back.

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Jun 18, 2015 0
Community Beginner ,
Jun 18, 2015

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Yep,

Your 4 step method worked fine.

1. Install ADE 1.7 [Your old version od ADE]

2. Deauthorize ADE [Keyboard shortcut "ctrl+shift+d" for windows or "cmd+shift+d" for mac]

3. Install ADE 4.0.3.117585.

4. Now again AUTHORIZE ADE, Help-> authorize computer.


Thanks heaps!!!!

David Armitage

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Jun 18, 2015 1
New Here ,
Jan 28, 2016

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Thank you all so much - I was getting increasing frustrated, and with your instructions being so clear, Ive actually now fixed the issue!

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Jan 28, 2016 0
4borden LATEST
New Here ,
Apr 28, 2020

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How did you fix it; I can not get any books from Google books or internet to come into Digial Editions and tranfer to ether of our kobo ereaders and work. have reinstalled os on both ereaders, uninstalled and reinstall digital editions, and all fails

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Apr 28, 2020 0