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Outage with Digital Editions

Advocate ,
Mar 19, 2018

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@AdobeCare tweeted.

"Hi, we are currently having an outage with our Digital Editions. Our team is working on this and we will give yo an update when this is resolved. We are sorry for any inconvenience."

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Outage with Digital Editions

Advocate ,
Mar 19, 2018

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@AdobeCare tweeted.

"Hi, we are currently having an outage with our Digital Editions. Our team is working on this and we will give yo an update when this is resolved. We are sorry for any inconvenience."

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2.2K

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Mar 19, 2018 1
Community Beginner ,
Mar 19, 2018

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Ok this explains it as I was having trouble all day

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Mar 19, 2018 0
New Here ,
Mar 19, 2018

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I installed and reinstalled everything and deleted file i should not delete, It is a mess. why publishing brands only have this option ...

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Mar 19, 2018 1
Advocate ,
Mar 19, 2018

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@AdobeCare twitted.

"The old ADE version 4.5.7.179634 will be available in the install pages. For ADE Win & Mac users they will need to uninstall and reinstall their clients, and this will resolve the issue for them. For ADE IOS & Android, the team is working on releasing a new version."

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Mar 19, 2018 0
Community Beginner ,
Mar 19, 2018

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When shall we receive this new version?

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Mar 19, 2018 0
Advocate ,
Mar 20, 2018

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ADE version 4.5.7.179634 is placed on download page already.

https://www.adobe.com/solutions/ebook/digital-editions/download.html

The troubled Desktop ADE is version 4.5.7.181275.

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Mar 20, 2018 1
Community Beginner ,
Mar 20, 2018

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This is still not working on any of my devices!

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Mar 20, 2018 0
New Here ,
Mar 20, 2018

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I tried to remove and reinstall on ios and the app is completely gone from the App Store?? Is it going to be reinstated?

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Mar 20, 2018 2
Community Beginner ,
Mar 20, 2018

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Exactly it's not available anymore.

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Mar 20, 2018 0
Advocate ,
Mar 20, 2018

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ADE version 4.5.7.179634 for macOS and Win are available.

New ADE for iOS and Android aren't available yet.

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Mar 20, 2018 0
New Here ,
Mar 20, 2018

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As far as I can see, there is troubled version available for download, no old one.

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Mar 20, 2018 0
Community Beginner ,
Mar 20, 2018

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Exactly the reason I asked when shall we expect to receive this new version.

I ignored the first part of your comment because It doesn't apply to me.  I am using smart devices not a computer.. you automatically assumed I was using a computer.. so in other words it's still not available for Samsung or apple devices? Am I correct?

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Mar 20, 2018 0
New Here ,
Mar 20, 2018

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Can you tell us when we can expect the fix on the iOS and Android ADE?

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Mar 20, 2018 1
Advocate ,
Mar 20, 2018

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New ADEs for iOS and Android are available.

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Mar 20, 2018 1
Community Beginner ,
Mar 20, 2018

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Why am I getting problems to downlaod the same items with 2 different adobe IDs getting through with my hotmail account and the with google account it's giving an error message

Ps I am using 2 devices with 2 different ID both are ios devices.

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Mar 20, 2018 0
New Here ,
Mar 20, 2018

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I have downloaded the new version and I still cant authorise using either my adobe ID or my Booktopia ID. It just sits with the authorise circle going around and around.

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Mar 20, 2018 0
Advocate ,
Mar 20, 2018

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@AdobeCare twitted.

"We have released the new version of ADE for both Win & Mac and its available now on production. We will be submitting the ADE App for Android & iOS today EOD."

Desktop ADE version 4.5.7.182628 is placed on download page.

ADEs for iOS and Android are available via app stores.

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Mar 20, 2018 0
New Here ,
Mar 20, 2018

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I have gone to the download page and version 4.5.6 is the only one available on the Australian download page. I have also gone to the Appstore (as I run ADE on Macintosh and iOS) and there are no updates on either.

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Mar 20, 2018 0
New Here ,
Mar 21, 2018

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Is this why a book that should download to my Adobe Digital Editions program, is not downloading?

Today is Wednesday, March 21st, 2018.

Are there still issues today with Adobe Digital Editions dating from March 19th message? 

If the issue has been resolved, who with your Customer Service team can help with why books will not download as they usually do from my college's online library database.

Please respond, thank you.

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Mar 21, 2018 0