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Previous user account / Adobe ID

New Here ,
Sep 15, 2020

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Hi, I've bought three ebooks. They need me to use Adobe Bluefire to read them. I downloaded Bluefire onto my iPad okay. But Bluefire wants me to log in with an Adobe ID. I made one today. But I forgot, I must have made one about 6-7 years ago. I get the message (where I think "this item" means Bluefire):
"This item was originally downloaded with a different user account or Adobe ID. To continue, please add that account." There is no option to skip. I spent $88 dollars on these books for my university course. The book link will expire in three days. Please help me with what do do about the different user account

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Activation, Installation

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Previous user account / Adobe ID

New Here ,
Sep 15, 2020

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Hi, I've bought three ebooks. They need me to use Adobe Bluefire to read them. I downloaded Bluefire onto my iPad okay. But Bluefire wants me to log in with an Adobe ID. I made one today. But I forgot, I must have made one about 6-7 years ago. I get the message (where I think "this item" means Bluefire):
"This item was originally downloaded with a different user account or Adobe ID. To continue, please add that account." There is no option to skip. I spent $88 dollars on these books for my university course. The book link will expire in three days. Please help me with what do do about the different user account

TOPICS
Activation, Installation

Views

44

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 15, 2020 0
LinSims LATEST
Adobe Community Professional ,
Sep 16, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Sep 16, 2020 1