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Previously deauthorized message

New Here ,
Feb 22, 2018

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After having to deauthorize and authorize my kobo aura many times,  I received a message telling me I had too many devices on my account and so started a chat.  Eventually, the agent understood that i only had one kobo aura that i had to keep reauthrorizing and they fixed my account so i could activate again.

When I try to download books now, i get another message telling me :  This book is protected by ADRM, because you previously deauthroized your eReader, you need to reimport the book using ADE.

I have tried downloading new books and get the same message, even though they were borrowed from library and downloaded after i reauthorized my eReader.

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Previously deauthorized message

New Here ,
Feb 22, 2018

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Copied

After having to deauthorize and authorize my kobo aura many times,  I received a message telling me I had too many devices on my account and so started a chat.  Eventually, the agent understood that i only had one kobo aura that i had to keep reauthrorizing and they fixed my account so i could activate again.

When I try to download books now, i get another message telling me :  This book is protected by ADRM, because you previously deauthroized your eReader, you need to reimport the book using ADE.

I have tried downloading new books and get the same message, even though they were borrowed from library and downloaded after i reauthorized my eReader.

Views

257

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 22, 2018 0

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