Product Download Error

New Here ,
Apr 25, 2018 Apr 25, 2018

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Hello,

I used to have my ebooks on my laptop but after reinstalling Windows i am unable to download my products on any of my personal devices ..  the following message appears on Adobe Digital Editions ( Error getting license. license server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER) even though i am using the same Adobe ID .. Thank you very much for your help .

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LEGEND ,
Apr 27, 2018 Apr 27, 2018

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Has you authorize Digital Edition with the same id which has used befor you install windows new?

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New Here ,
Apr 27, 2018 Apr 27, 2018

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yes .

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LEGEND ,
Apr 30, 2018 Apr 30, 2018

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If you sure that is the same id should contact the reseller of the eBook to check the id which linked in the files. This can not solved adobe only the reseller of the eBook.

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