Purchase from Google Play

[colingibbs1]

I purchased a book from the Google Play store yesterday. I get this error when trying to download it:

Unable to download
Error getting License. License Server Communication Problem: E_LIC_LICENSE_SIGN_ERROR

This only affects this book. I can download others fine. I contacted Google support chat. They could not provide any help and said I should contact Adobe. What is the correct avenue to get this resolved?

Colin

[hannahj48309926]

Exactly the same problem here.

It only affects the book I purchased most recently. So frustrating

[Hubert_CHENG]

Similar problem here

Previously purchased book can be downloaded but not ones purchased after 11 Apr 2019

E-Adept_Internal

[sourworm01]

I was having the same problem the past two days, but I just tried downloading the .ascm file from Google Play again and this time I was able to get the book through Adobe Digital Editions.  They may have fixed something on their end now .. I certainly didn't do any further troubleshooting.

[Hubert_CHENG]

3. Re: Purchase from Google Play

sourworm01

Thank you for the update and retry (download acsm again and download by ADE)