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"authorize device" option when kobo reader is connected to ADE is greyed out?

New Here ,
Dec 28, 2015

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How do i correct this problem?

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"authorize device" option when kobo reader is connected to ADE is greyed out?

New Here ,
Dec 28, 2015

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How do i correct this problem?

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Dec 28, 2015 0
Adobe Community Professional ,
Dec 28, 2015

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Moving to Adobe Digital Editions forum

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Dec 28, 2015 0
LEGEND ,
Dec 28, 2015

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Is the readermodel under: Adobe Digital Publishing Solution

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Dec 28, 2015 0
New Here ,
Feb 03, 2016

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I have the same issue! Does anyone answer these questions (every question I've gone to does not have an answer)

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Feb 03, 2016 0
LEGEND ,
Feb 03, 2016

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Reader on the list?

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Feb 03, 2016 0
New Here ,
Feb 04, 2016

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My ereader is connected and I'm selecting the gear icon associated with the ereader and ALL of the options are greyed out. I'm now using version 3.0, as that was recommended as this was originally happening under version 4.5. but, I'm having the same problem with version 3.0 as well. This is really frustrating.

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Feb 04, 2016 0
LEGEND ,
Feb 04, 2016

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Its your Reader on this list: Adobe Digital Publishing Solution?

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Feb 04, 2016 0
New Here ,
Apr 19, 2017

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same issue

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Apr 19, 2017 0
New Here ,
Jan 11, 2018

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I now have the same problem, and my Kobo Glo is on the list. Can anyone help please.

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Jan 11, 2018 0
New Here ,
Mar 17, 2018

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same problem. reader is on the supported list. does anyone have a solution?

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Mar 17, 2018 0
liam5CE1 LATEST
New Here ,
Nov 15, 2020

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Same issue so I ended up downloading a book and copying that to my kobo and it authorized it for me. 

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Nov 15, 2020 0