"E_ADEPT_INTERNAL" Error When Opening .acsm File

Community Beginner ,
Apr 12, 2019

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I purchased two books from Google Play Books yesterday and I get the following error when trying to open the provided .acsm file for both books.  How do I fix this so I can get the books?

Unable to download

Error getting License. License Server Communication Problem: E_ADEPT_INTERNAL

Opening the .acsm file for older purchases works. 

I have tried removing HKEY_CURRENT_USER\Software\Adobe\Adept from registry and then reauthorizing and I have tried uninstalling then reinstalling ADE.  I still get the error for both recent purchases.

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1 Correct Answer

Community Beginner , Apr 12, 2019
sourworm01 Community Beginner , Apr 12, 2019
I just tried downloading the .acsm files from Google Play Books again and now I'm able to get the books through ADE.  I'm assuming something was fixed somewhere else, because I didn't do anything new on my end.

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Community Beginner ,
Apr 12, 2019

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I just tried downloading the .acsm files from Google Play Books again and now I'm able to get the books through ADE.  I'm assuming something was fixed somewhere else, because I didn't do anything new on my end.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more