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"Error! check activation" message

New Here ,
Jun 28, 2016

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1. computer is already authorized.

2. Adobe Digital Editions prompted to update, however, the updates would not install.

3, received "Error! check activation" message in response to attempts to open Adobe Digital Editions.

4. uninstalled and reinstalled Adobe Digital Editions to current version 4.5.1.139278.

5, previously downloaded .acsm files eBooks were populated onto new install along with authorization information.

6. same error message received "Error! check activation", however now in response to attempts to open .acsm files eBooks.

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"Error! check activation" message

New Here ,
Jun 28, 2016

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1. computer is already authorized.

2. Adobe Digital Editions prompted to update, however, the updates would not install.

3, received "Error! check activation" message in response to attempts to open Adobe Digital Editions.

4. uninstalled and reinstalled Adobe Digital Editions to current version 4.5.1.139278.

5, previously downloaded .acsm files eBooks were populated onto new install along with authorization information.

6. same error message received "Error! check activation", however now in response to attempts to open .acsm files eBooks.

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Jun 28, 2016 1
LEGEND ,
Jun 29, 2016

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Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

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Jun 29, 2016 16
New Here ,
Oct 06, 2016

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I had also problems with ADE. I got the same message. I couldn´t unauthorize ADE. But with Your advice  ADE works again. Thank you very much!

Klaus

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Oct 06, 2016 0
LEGEND ,
Oct 10, 2016

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Your are welcome.

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Oct 10, 2016 0
New Here ,
Oct 10, 2016

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I am using Windows 10. I followed your instructions until File>Export. There was no Export Registry File dialog box!

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Oct 10, 2016 0
LEGEND ,
Oct 10, 2016

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By Windows 10 skip this point.

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Oct 10, 2016 1
New Here ,
Oct 30, 2016

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I also had this problem and came to this forum after uninstalling and reinstalling an updated version of the program (from 2.0 to 4.5).  Your instructions worked perfectly in Windows 10.  I then opened ADE, went to Help/Authorize Computer, entered my Adobe ID and password , and was good to go.  Thank you!  

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Oct 30, 2016 0
LEGEND ,
Oct 31, 2016

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You are welcom.

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Oct 31, 2016 0
New Here ,
Nov 30, 2016

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Nanaky - Thank you thank you thank you! Your instructions were PERFECT for Windows 7 Professional.  I'd been having trouble with my older version of Adobe Digital Editions so I installed the newest version and had even MORE trouble!  I got the "Check Activation!" error repeatedly, just like the OP did in this thread.  I found your reply today and copied/pasted the info into Word so I could follow it closely while in the Registry. AND IT WORKED!  Bravo to you!  I appreciate the time you took to explain the complete process. 

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Nov 30, 2016 0
LEGEND ,
Dec 01, 2016

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Is fine that it work on your device.

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Dec 01, 2016 0
New Here ,
Dec 03, 2016

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Hi, my ADE authorized with anonymous id and i purchased an ebook. I want to save my authorization information and use it to another computer. Actually i didnt know ...why adobe ID registration is important.Please help me. what should i do? can i export Adept registry file and install another pc. will it work?What exactly should i do? Plz help

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Dec 03, 2016 0
New Here ,
Dec 08, 2016

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Thank you soo much Nanaky!!

This worked perfectly!!!!!!!!!!!!!!!!!

Awesome!!!!

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Dec 08, 2016 0
New Here ,
Nov 25, 2017

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This worked perfectly. Thank you for the clear and easy to follow instructions.

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Nov 25, 2017 0
New Here ,
Jul 24, 2018

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Awesome instructions!! I am a computer idiot and was able to do what you instructed. Thanks so much!

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Jul 24, 2018 0
New Here ,
Oct 02, 2019

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This didn't work for me until I deleted all references to ADE withing the Registry File. I then uninstalled ADE and reinstalled and re authorised my computer and it work a treat. Thanks

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Oct 02, 2019 0
Community Beginner ,
Nov 23, 2016

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Yes, it worked.

Now if only we could get Kobo and ADE 4.5 to work to gether reliably, we'd be in business (like many, I had to downgrade to 3.0 in order to be able to copy library books from authorised ADE to authorised Kobo without "anauthorised" message when trying to read the book on the Kobo). It really is strange that they have been unable to figure it out in two years!

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Nov 23, 2016 1
LEGEND ,
Nov 24, 2016

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FIne

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Nov 24, 2016 1
Community Beginner ,
Dec 03, 2016

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Thank you also.  Registry key fix worked on my "check activation" error after I installed version 4.5.2 of ADE after I started getting #2038 error message on my old version 1.7.2 ADE.

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Dec 03, 2016 0
New Here ,
Dec 07, 2016

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I had the very same sequence of issues as ElPachuco...happily, the instructions suggested by Nanasky at the top of this thread worked for me, too. With a Windows 10 operating system by the way. Very thankful to Nanaky for posting it.

Have to admit being very hesitant to get into the Registry, but the instructions Nanasky posed were perfect. One clarification for old, barely computer-literate people like me...each line in the Registry is a "key". Below each key can be one or more other keys.

I worried that this step in Nanaky's instructions: "In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save." was a 'just in case' things get worse thing...why worried?--because the instructions didn't say what to do with the saved backup registry key. I could guess it would be a File Import, but am not disappointed I didn't have to find out!.

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Dec 07, 2016 0
LEGEND ,
Dec 08, 2016

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The import only need if the steps not work. If work you can remove the export file.

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Dec 08, 2016 0
New Here ,
Dec 08, 2016

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Don't know why the top of this post says "This question is not answered"??  After downloading the new version of ADE and following Nanaky's instructions, I am finally back in business.  I'm thinking that the "new and improved" Overdrive does not play nicely with the "old" ADE, so following all of the above and additionally uninstalling the old ADE certainly worked for me,

Thank you, Nanaky.

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Dec 08, 2016 0
Explorer ,
Dec 08, 2016

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The above did NOT work for me but below is what did.

Success!!!!!

None of the prior steps helped me at all.  However, what I just did that worked was to delete ALL versions of ADE on my computer and reinstall version 4.0. 

I had updated from v3.0 to v4.5.2 to deal with the ASCM files type but got in the same endless loop of failure to authorize or failure to connect to authentication server, both errors (falsely) suggesting I was not connect to the internet.

The registry editing, DE-authorizing/re-authorizing, shutting down windows firewall/Norton antivirus etc. just cycled me through these error messages without solving the problem. 

I don't even know when v4.0 was downloaded or if it was automatic at some point, but by uninstalling v3.0 and v4.5 and selectively installing v4.0 everything worked the way it should.

I must say I found the chat people with whom you connect when you click the Help tab in ADE was worthless (actually worse than worthless since the snarkily pointed out it was free if necessary software and therefor not supported) and the Forum articles simply cycled me through useless and sometimes scary (deactivating all my PC's security features) steps without resolving the problem.

V4.0 works as it should.   Now I just have to figure out how to assure it will not auto-update and put me back in server failure hell.

Hope this helps others.  Good Luck out there...

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Dec 08, 2016 0