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"Your ereader is no authorized to open this book"

New Here ,
Apr 07, 2020

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- I have the current version of ADE

- Both my computer and my Kobo are authorized to open the epub downloads from the library

- when I transfer books to my kobo and go to read them later on my device, I am given the message "Your reader is not authorized to open this book. You need to re-import the book using Adobe Digital Editions"

- I've deauthorized and reauthorized my computer and kobo - even going into >go to folder/library/application support etc. to erase the authorization 

- returned and reborrowed and downloaded the books

- I've reset my kobo

- I have synced my kobo

 

Has any successfully resolved an issue like this? 

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"Your ereader is no authorized to open this book"

New Here ,
Apr 07, 2020

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- I have the current version of ADE

- Both my computer and my Kobo are authorized to open the epub downloads from the library

- when I transfer books to my kobo and go to read them later on my device, I am given the message "Your reader is not authorized to open this book. You need to re-import the book using Adobe Digital Editions"

- I've deauthorized and reauthorized my computer and kobo - even going into >go to folder/library/application support etc. to erase the authorization 

- returned and reborrowed and downloaded the books

- I've reset my kobo

- I have synced my kobo

 

Has any successfully resolved an issue like this? 

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632

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Apr 07, 2020 0
New Here ,
Apr 09, 2020

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I am having the exact same problem. I have reset all accounts (kobo and ADE). I can read the loaned book on overdrive and ADE. It is sent ok to the reader but will not open. I the same message as you have.

I'm looking for a new reader and I am somewhat loyal to Kobo, but this is driving me insane. A kindle could be here tomorrow if I wanted.  I hope someone is reading these forums?

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Apr 09, 2020 0
New Here ,
Apr 10, 2020

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I am having the same problem. Spent sooo much time with Adobe Help but they can't figure it out and referred me to this site for help? Has anyone figured it out? I had problems a couple of years ago so I switched back to an older version of Digital Editions. That worked fine last time. Version 2.0 seem to work best. But now that's not even working?

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Apr 10, 2020 0
New Here ,
Apr 10, 2020

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I am having the same problem..It tells me it is in the Kobo Glo but will download only 6%...then the message to authorize.  Is this a tactic for us Kobo Glo users to buy a new ereader..  I am not to hopeful that I will get a response from Adobe...

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Apr 10, 2020 0
New Here ,
Apr 10, 2020

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I was thinking that might be the case. Mines even older than the Glo. I have the first H2O. This really annoys me. I wonder if the other companies do this to their clients. Might be time for a switch


Sent from my Samsung Galaxy smartphone.

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Apr 10, 2020 0
New Here ,
Apr 10, 2020

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I can download the book on my computer but I can't open it on Adobe Digitals.  I tried uninstalling the 4.5 to put the 3 back and it still doesn't open.  The problem IS NOT with our ereaders.  It is Adobe that has a problem.  I can open the book on my computer and read it there so it's Adobe that's tha problem.  I wrote to them but no answer either.

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Apr 10, 2020 0
New Here ,
Apr 10, 2020

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I can open a book in ADE on my phone, computer and both tablets....I just can't transfer it to my e-reader and open it. I get the "not authorized to read DRM" message. It thinks my ereader is not authorized even though it shows as authorized in my ADE program. That's why I am pretty sure it's the reader

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Apr 10, 2020 0
New Here ,
Apr 10, 2020

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I should also mention that this started for me, right after a Kobo update was sync'd to my reader. Kobo has now escalated my issue to their tech dept.

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Apr 10, 2020 0
New Here ,
Apr 18, 2020

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Has anyone been able to fix this?  I am having the exact same problem.  Has anyone determined if it is a Adobe issue or a Kobo issue?

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Apr 18, 2020 0
New Here ,
Apr 19, 2020

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I worked with Kobo support on this issue, and they decided it was an Adobe issue, not a Kobo issue.

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Apr 19, 2020 0
New Here ,
Apr 19, 2020

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I am also having this EXACT same problem.  I have never had issues in the past and have been using my Kobo and Adobe Digital Editions for years to read library ebooks.  It seemed to start about one week ago for me.  Maybe with the newest update for ADE (4.5) I think.  I suppose it could also have been an update to my Kobo, but that seems to update all the time and I've never had this problem before.  I looked to see if I could just install an old version of ADE, but none seem to exist for Mac.  The online 'help' people at Adobe were of no help and told me to ask my question here.  

 

Can someone from Adobe help us resolve this!?  I was told that someone from Adobe should answer questions within 24-48 hours, but I see that no one has responded yet.  How frustrating.  Especially right now when we have zero access to hard copies of books from our libraries.  

 

If I end up figuring it out I will post and I hope others will do the same.  Thanks!!

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Apr 19, 2020 0
New Here ,
Apr 19, 2020

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I figured out a work around!  I looked back at a conversation about the same issue from 2017 (apparently this is not new).  Someone there wrote:

 

"I was able to successfully add to my Kobo the last two e-books I borrowed. The one thing I did different was - on the download instead of directly opening into ADE I saved the file into my downloads. Then I went to the downloads and from there opened the file into ADE. I was then able to transfer the file from ADE to the Kobo successfully."

 

I just tried this and it worked!  I successfully transferred 4 library books from 2 different libraries.  

 

It still does not solve the original problem, but keeps us reading for now! Hope this helps!

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Apr 19, 2020 0
New Here ,
May 15, 2020

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Thankyou so much that suggestion, it worked for me. I can read again!!

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May 15, 2020 0
New Here ,
Sep 03, 2020

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Thanks for the suggestion! I tried this without any luck, unfortunately. I've been back and forth with Kobo and they've been of no help. Reddit has some threads about this, it's a world wide problem it seems. The whole reason I wanted to use ADE is to stop buying books on Kobo and save money, that's probably something Kobo doesn't want - which is why they're not eager to solve the issue.

 

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Sep 03, 2020 0