I have three computers, two with W7 and one with W10. All three worked fine with ADE - well, never totally fine, since there are periodic reauthorizations are needed with ADE, etc. But since the most recent Windows updates, about a week or so ago, ADE has stopped working on all three machines. The program starts but there is only a blank screen, "My Library" is empty, and I am totally unable to download anything. The program does recognize the plugged in Kobo reader, but when I double click on the device, the program crashes and exits.
I have reinstalled ADE, and there is no difference after the reinstallation. I can't imagine that I am the only one having this problem, but the situation certainly makes me very grumpy.
Incidentally, when we are locked into ADE because on-line books cannot be accessed without it, I think there is an obligation on the company to provide some support directly, and not just open up a forum.
Same problem. Windows 10 with ADE 4.5.8. I tried deauthorize & reauthorize - same problem. I tried uninstall and reinstall - same problem. I tried deauth, uninstall, clean install, authorize - same problem.
I cannot access any of my library books on my Windows tablet - which is what I read on. I cannot find ANY answers...