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Recent Windows update crashing ADE

New Here ,
May 15, 2018

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I have three computers, two with W7 and one with W10.  All three worked fine with ADE - well, never totally fine, since there are periodic reauthorizations are needed with ADE, etc.  But since the most recent Windows updates, about a week or so ago, ADE has stopped working on all three machines.  The program starts but there is only a blank screen, "My Library" is empty, and I am totally unable to download anything.  The program does recognize the plugged in Kobo reader, but when I double click on the device, the program crashes and exits.

I have reinstalled ADE, and there is no difference after the reinstallation.  I can't imagine that I am the only one having this problem, but the situation certainly makes me very grumpy.

Incidentally, when we are locked into ADE because on-line books cannot be accessed without it, I think there is an obligation on the company to provide some support directly, and not just open up a forum.

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Recent Windows update crashing ADE

New Here ,
May 15, 2018

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I have three computers, two with W7 and one with W10.  All three worked fine with ADE - well, never totally fine, since there are periodic reauthorizations are needed with ADE, etc.  But since the most recent Windows updates, about a week or so ago, ADE has stopped working on all three machines.  The program starts but there is only a blank screen, "My Library" is empty, and I am totally unable to download anything.  The program does recognize the plugged in Kobo reader, but when I double click on the device, the program crashes and exits.

I have reinstalled ADE, and there is no difference after the reinstallation.  I can't imagine that I am the only one having this problem, but the situation certainly makes me very grumpy.

Incidentally, when we are locked into ADE because on-line books cannot be accessed without it, I think there is an obligation on the company to provide some support directly, and not just open up a forum.

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May 15, 2018 0
giselemd LATEST
New Here ,
Jul 14, 2018

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Same problem. Windows 10 with ADE 4.5.8. I tried deauthorize & reauthorize - same problem. I tried uninstall and reinstall - same problem. I tried deauth, uninstall, clean install, authorize - same problem.

I cannot access any of my library books on my Windows tablet - which is what I read on. I cannot find ANY answers...

Help?!?!

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Jul 14, 2018 0