Hello, I'm getting the common "Error! Check Activation" message and see that erasing authorization and reauthorizing is one solution. Which Vendor ID and password should I be entering here? Nothing I have seems to work - is there was to recover this information if I've lost it?
What is the error message you are getting when you are trying to deauthorize ADE?
"Your password is incorrect. Type the correct password and try again."
My ID and password work fine through adobe.com, but not through Adobe Digital Editions. ADE seems to want something else when I try to erase authorization. Is it possible it wants my library account information? (... though that doesn't work either)
Can you please copy paste error snapshot that you are getting during erase authorization.
If you are entering the same password as in adobe.com and Adobe Digital Editions, ideally it should work.
If the error message says " Incorrect password", then for sure password that you entering is not correct.
In case of any other error during erase authorization, please let us know.
Thank you. Here is the screenshot. The blacked out section of "Authorized Users" is set by default to my county library card number. As I said, using my login credentials for either Adobe or my library does not work. I'm not sure what the '3M' is.
Any ideas how to do this on a mac? I'm having the same difficulty.
Quit Adobe Digital Editions.
Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Open Adobe Digital Editions and reauthorize.
I tried this. Unfortunately, it didn't work.