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Hi,
Adobe Digital Editions Learn & Support says to request to reset activations if having issues.
Contact Customer Care However, the contact page that is directed to leads to this forum, which doesn't seem like an appropriate channel.
Can someone from adobe please reset my account?
Thanks.
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I'm waiting on a customer service chat to do the same thing. It's ridiculous. At this point, any avid reader has most likely upgraded ereaders multiple times, as well as authorizing Overdrive on their tablets and mobiles. The six authorizations limit isn't practical anymore, especially when there's no way to see how many you've used, and no easy way to get them reset, or expanded, or whatever.
Now, of course, my Kobo is telling me to de-authorize and re-authorize, using up one more!
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On Android, one does not need the ADE app, where a e-reader app can seek authorization directly, but if it had these functions it would be a big help. The below was my comment on the app page in Google Play:
Does not allow deauthoriztion: Over the last two years I have read my DRM purchases on a sequence of android tablets, and phones. At any point in time only one tablet & one phone. The problem is that with wipe and reinstall of apps I have run into 'Your account has exceeded the maximum number of activations' . This blocks me from reading purchased DRM content. Adobe forum posts give no insights, but shows many in the same situation. Can you modify this app so that I can 'deauthorize' devices so to reduce an apparent 'counter' of activations, [stored by Adobe?]. To modify the device list, or better still, just to blank out the device list would allow users to authorize the correct short list of current devices. Today I can buy a new book, using an account associated with my email, where I have already 'exceeded' then it will mean that I cannot read the book on any device [supposing also that all old phones & tablets have had the apps wiped] as I cannot make my new/current device 'authorized'. The app and the service would be 5* with this change. The email address published on the play.google.com page will not allow inbound email to share this criticism.
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Jag ƶversatte den hƤr sidan till svenska.. Fattade ingenting!
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PƄ Android behƶver man inte ADE-appen, dƤr en e-lƤsarenhet kan sƶka behƶrighet direkt, men om den hade dessa funktioner skulle det vara en stor hjƤlp. Nedan var min kommentar pƄ appsidan i Google Play:
TillƄt inte autentisering: Under de senaste tvƄ Ƅren har jag lƤst mina DRM-inkƶp pƄ en fƶljd av android tabletter och telefoner. Vid varje tillfƤlle bara en tablett och en telefon. Problemet Ƥr att med torka och installera om appar som jag har stƶtt pƄ "Ditt konto har ƶverskridit det maximala antalet aktiveringar". Detta blockerar mig frƄn att lƤsa kƶpta DRM-innehƄll. Adobe-foruminlƤgg ger inga insikter, men visar mƄnga i samma situation. Kan du Ƥndra den hƤr appen sƄ att jag kan "avgƶra" enheter sƄ att det minskar en uppenbar "disk" av aktiveringar, [lagras av Adobe?]. Fƶr att Ƥndra enhetslistan, eller Ƥnnu bƤttre, kan du bara tillƄta att en korrekt lista ƶver aktuella enheter Ƥr korrekt fƶr att blanka ut i enhetslistan. Idag kan jag kƶpa en ny bok med ett konto som Ƥr kopplat till mitt e-postmeddelande, dƤr jag redan har ƶverskridit det sƄ betyder det att jag inte kan lƤsa boken pƄ nƄgon enhet [fƶrutsatt att alla gamla telefoner och surfplattor har tappat apparna ] eftersom jag inte kan gƶra min nya / nuvarande enhet "auktoriserad". Appen och tjƤnsten skulle vara 5 * med den hƤr Ƥndringen. Den e-postadress som publiceras pƄ sidan play.google.com tillƄter inte inkommande e-post att dela med sig av denna kritik.
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Hej
Jag har fƶrsƶkt i alla era forum att fƄ hjƤlp med att ta bort digital edition. Fƶr att sedan ladda ber det igen. Jag Ƥr inte jƤttebra pƄ engelska och dƄ Ƥr det lika bra att helt skippa adobes alla forum. Inklusive chatten. Jag har under mƄnga Ƅr kunnat ladda ner bƶcker frƄn mitt bibliotek i Stockholm. Men nu fƄr jag bara felmeddelande och rƄdet att stƤnga av digital edition. Det fungerar inte!
Tryck dml chift D etc fungerar inte heller.
Kan ni pƄ Adobe hjƤlpa mig att stƤnga ner digital edition frƄn er sida. Det Ƥr lƤtt att ladda ner programmet. Men att ta bort det Ƥr totalt hopplƶst. Varfƶr????!!!!
Skickat frƄn min nya iPhone
HƤlsningar Inger
17 jan. 2018 kl. 17:30 skrev p1gnone <forums_noreply@adobe.com>:
request to reset activations
created by p1gnone in Adobe Digital Editions - View the full discussion
PƄ Android behƶver man inte ADE-appen, dƤr en e-lƤsarenhet kan sƶka behƶrighet direkt, men om den hade dessa funktioner skulle det vara en stor hjƤlp. Nedan var min kommentar pƄ appsidan i Google Play:
TillƄt inte autentisering: Under de senaste tvƄ Ƅren har jag lƤst mina DRM-inkƶp pƄ en fƶljd av android tabletter och telefoner. Vid varje tillfƤlle bara en tablett och en telefon. Problemet Ƥr att med torka och installera om appar som jag har stƶtt pƄ "Ditt konto har ƶverskridit det maximala antalet aktiveringar". Detta blockerar mig frƄn att lƤsa kƶpta DRM-innehƄll. Adobe-foruminlƤgg ger inga insikter, men visar mƄnga i samma situation. Kan du Ƥndra den hƤr appen sƄ att jag kan "avgƶra" enheter sƄ att det minskar en uppenbar "disk" av aktiveringar, . Fƶr att Ƥndra enhetslistan, eller Ƥnnu bƤttre, kan du bara tillƄta att en korrekt lista ƶver aktuella enheter Ƥr korrekt fƶr att blanka ut i enhetslistan. Idag kan jag kƶpa en ny bok med ett konto som Ƥr kopplat till mitt e-postmeddelande, dƤr jag redan har ƶverskridit det sƄ betyder det att jag inte kan lƤsa boken pƄ nƄgon enhet eftersom jag inte kan gƶra min nya / nuvarande enhet "auktoriserad". Appen och tjƤnsten skulle vara 5 * med den hƤr Ƥndringen. Den e-postadress som publiceras pƄ sidan play.google.com tillƄter inte inkommande e-post att dela med sig av denna kritik.
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Inger,
English and Italian only for me. [I copy-pasted your comment into Google Translate]
If the books are with DRM then you must use a device[phone or tablet or e-reader] or use a PC or MAC. They seem to have differing counters as I was able to add my PC even after my Android devices would answer 'too many activations' . I suggest that you try the various android or apple or microsoft or e-reader.
My favorite book vendor [ebookmall.com] is closing due to difficulties caused by DRM. I think it is because book publishers are abandoning this system and the vendor will have little to sell.
Note Adobe may be unresponsive due to this problem. They see little point in helping with their product as publishers abandon ADE
__________________________________________________________________________________________________
Engelska och italienska bara fƶr mig. [Jag kopierar-klistrade in din kommentar i Google Translate]
Om bƶckerna Ƥr med DRM mƄste du anvƤnda en enhet [telefon eller surfplatta eller e-lƤsare] eller anvƤnda en PC eller MAC. De verkar ha olika rƤknare eftersom jag kunde lƤgga till min dator Ƥven efter att min Android-enhet skulle svara pƄ "fƶr mƄnga aktiveringar". Jag fƶreslƄr att du fƶrsƶker de olika android eller apple eller microsoft eller e-reader.
Min favorit bokleverantƶr [ebookmall.com] stƤnger pƄ grund av svƄrigheter som orsakas av DRM. Jag tror att det beror pƄ att bokfƶrlagare ƶverger systemet och fƶrsƤljaren kommer att ha lite att sƤlja.
Obs! Adobe kanske inte svarar pƄ grund av det hƤr problemet. De ser liten punkt att hjƤlpa till med deras produkt som fƶrlƤggare ƶverger ADE