I got a new nook and when I try to activate it it says I have too many devises. When I troubleshoot it tells me to contact customer support to reset my activation count. When I call the # it hangs up on me. There is not e-mail address to customer care? At a loss as to what I can do at this point??? Looks like its in Adobe's hands but there's absolutely NO SUPPORT.
Go to helpx.adobe.com/contact.html. The first site that comes up will be "Contact Customer Care". It will ask you what product you need help with. Click on Adobe Digital Editions. It will then ask you what do you need help with. Click Adobe ID signing in or something to that effect. A blue bar should pop up asking if you still need help. Click on this blue bar and a form will pop up asking for a brief description of the problem. Tell them you need your Adobe ID authorization number reset.
Some of the techs are better than others. They have to reset your activation count from their system. A good tech can do this in 5-15 minutes. Once they have successfully reset the number wait about 10 minutes before you activate your new device because it takes a few minutes for your number to reset itself. I have had much success with the live chats because most of the techs are pretty knowledgeable. Just let them know all you need is your number reset so you can use your TABLET. Otherwise they will give you the instructions for activating a PC. I've had to contact live chat about 10 times in the past few months because I am always experimenting with different apps and constantly exceeding my limit.
I agree that your explanation matches my experience when I was fortunate enough to chat with a knowledgeable technician during the last few years. However, here are some of the responses received recently from two technicians when I asked them to perform the reset. One of them agreed to perform the task but only after I strongly insisted that she do so.
I'm going to use your excellent response as a platform for my concerns regarding the inconsistent service provided by Adobe because the sample comments (listed above) made by the technicians are unhelpful and, frankly, unacceptable.
Thanks again for your clear explanation of not only the required procedure but also the, gently implied, warning that a member may have some difficulty obtaining needed assistance.
I Got the same issue , the support refuse to help , they said it was a free product, they cannot support.
Thank you so much that worked!