Copy link to clipboard
Copied
Hi there,
The laptop i was using ADE on crashed on me. I have now installed ADE on my new laptop, but when i try to authorize this machine, i get the error
"You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."
Can someone please help reset or deactivate the earlier computer i authorized? Or suggest an alternative resolution? Thanks very much.
Close all applications. | |
Press WINDOWS + R. | |
In the Open text box, type regedit and then press Enter. The Registry Editor opens. | |
In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept | |
Remove the Adept Folder. | |
In the Confirm Key Delete dialog, click OK. | |
Close the Registry Editor. | |
Open Adobe Digital Editions and reauthorize.. |
Copy link to clipboard
Copied
Close all applications. | |
Press WINDOWS + R. | |
In the Open text box, type regedit and then press Enter. The Registry Editor opens. | |
In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept | |
Remove the Adept Folder. | |
In the Confirm Key Delete dialog, click OK. | |
Close the Registry Editor. | |
Open Adobe Digital Editions and reauthorize.. |
Copy link to clipboard
Copied
it dosent show adept folder
Copy link to clipboard
Copied
You found the Adobe Folder?
Copy link to clipboard
Copied
Yes but dosent say adept folder
Copy link to clipboard
Copied
Add a screenshot of the folders then can i check was the problem is.
Copy link to clipboard
Copied
What about on a mac? I have version 3.0 because later editions don't work on my computer (apparently this is a common thing).
Copy link to clipboard
Copied
Thanks a bunch Nanaky. That worked for me.
Copy link to clipboard
Copied
I am using Windows 10. Any new directions on getting my new computer to let me activate with my existing user name and password? Thanks,