Suddenly cannot open any books

New Here ,
Mar 19, 2018 Mar 19, 2018

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Seems like there are quite several people with the same problem. Adobe Digital Editions stops working on my iPhone. It cannot open any book. Not even the default manual file. I cannot open the digital purchase ebook. Reinstalling won't help. I cannot authorize the app. It just stucks forever in the loading/connecting. The connecting icon spins forever. Help. I AM NEAR EXAM!

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New Here ,
Mar 19, 2018 Mar 19, 2018

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agreed.  everything worked fine yesterday. 

This morning.  I get this error for my entire library:

permissions: unknown permission error.

This error is for every item in my library.  to include the default manual file and any other .pdf file.

thanks

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Community Beginner ,
Mar 20, 2018 Mar 20, 2018

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Any changes as I'm having the same issue.

A coworker unistalled and reinstalled an older version but had to unauthoring and reauthorize and it has been working for him now even though its an older version

I even tried un-athorizing in the 4.5.7 version and it wouldn't let me....

Hoping they get the ball rolling on fixing this!

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Community Beginner ,
Mar 20, 2018 Mar 20, 2018

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I have ADE 4.5.7 was having the same issue now appears resolved after re-installing.

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Community Beginner ,
Mar 20, 2018 Mar 20, 2018

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I reinstalled an older version and got it working for now but didn't even want to try and install the newest update. I hope they push a new updated with a fix... We shouldn't have to do this though and we should be able to get answers from Adobe customer support too in an expedient manner also.

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New Here ,
Mar 20, 2018 Mar 20, 2018

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Même problème depuis hier. Erreur inconnue

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New Here ,
Mar 20, 2018 Mar 20, 2018

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I allowed Adobe to update, and now I cannot open my ebook. It says that it is authorized for a different user. Info shows my email address and the auth number. Also getting Authorization Server Error.

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Community Beginner ,
Mar 20, 2018 Mar 20, 2018

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See my above post as I had to uninstall the new version and go back to the older version....

Some others said that they were able to update but I was not able to do this.

Once I downloaded the older version I had to unathorize and then reauthorize my computer and it worked.

Hope this helps.

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