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The vendor account you entered is not associated with the item you are trying to open. Try again.

New Here ,
Jan 07, 2018

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"The vendor account you entered is not associated with the item you are trying to open. Try again."

This is the message I am getting when trying to open the book, (I had paid for on my mobile device (Android), using the Adobe Digital Editions.

I am able to read the book on my Android device with no issue, but when I am trying to open it on my Desktop PC, I am requested to authorize - and message I am getting coming up when I am clicking "Authorize" button.

I changed password - same result.

Please, help.

Thank you in advance,

V. P.

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The vendor account you entered is not associated with the item you are trying to open. Try again.

New Here ,
Jan 07, 2018

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"The vendor account you entered is not associated with the item you are trying to open. Try again."

This is the message I am getting when trying to open the book, (I had paid for on my mobile device (Android), using the Adobe Digital Editions.

I am able to read the book on my Android device with no issue, but when I am trying to open it on my Desktop PC, I am requested to authorize - and message I am getting coming up when I am clicking "Authorize" button.

I changed password - same result.

Please, help.

Thank you in advance,

V. P.

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423

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Jan 07, 2018 0
New Here ,
Jan 07, 2018

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Forgot to mention - I authorize my PC (desktop computer) within Adobe as well but still getting same message when trying to open a book.

Update - January 12. 2018:

What a"great " help, Adobe representatives,

Good for you!

Customer is looking for help, but NO  RESPOND....

Unbelievable!!!

Thumbs down!

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Jan 07, 2018 0
New Here ,
Jul 05, 2018

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I met the same situation and Adobe representative suggested me to forum, so I found this ....

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Jul 05, 2018 0
New Here ,
Jul 27, 2018

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I have the same problem but I could not contact the support. It directs me to the forum where no answer is available. It is simply a harassement in my opinion. You buy a book and not able to open it. When you ask the book seller, they say "it is Adobe technical issue and you have to contact them, we cannot help with the technical issue". There is no way to contact adobe support and it directs to the forum where you cannot find a solution.

I could not believe that Adobe is capable of producing some worst quality software and service! I believe and hope that Adobe support guys will read the forums to see how pathetic their software is and communicate it to their engineers.

//V

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Jul 27, 2018 0
New Here ,
Aug 01, 2018

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I changed my computer a while ago and now I'm getting the same problem. Cannot read books I paid for.

Amazing!

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Aug 01, 2018 0
New Here ,
Sep 22, 2018

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Have the same issue when I re-installed Windows on my laptop. Can authorize my account on ADE, but can't access any books when I go to the open them as it says the book is not associated to my account. I have assignments due and customer online chat support has been absolutely useless! Keeps just linking me to forum welcome pages with absolutely no help whatsoever and says that's the best they can do. Extremely unhappy with this situation.

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Sep 22, 2018 0