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The vendor account you entered is not associated with the item you are trying to open.

New Here ,
Jul 01, 2017

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I was using adobe editions authorised without an ID when I created an account and authorised adobe editions with that. I was unable to open any of the books i already had downloaded. It says that the book needs to be opened by a vendor ID when I type n my abode id and password it says. " The vendor account you entered is not associated with the item you are trying to open. Try again." I have tried erasing the authorisation and trying but it the same thing happens. Please help as i am going insane.

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The vendor account you entered is not associated with the item you are trying to open.

New Here ,
Jul 01, 2017

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I was using adobe editions authorised without an ID when I created an account and authorised adobe editions with that. I was unable to open any of the books i already had downloaded. It says that the book needs to be opened by a vendor ID when I type n my abode id and password it says. " The vendor account you entered is not associated with the item you are trying to open. Try again." I have tried erasing the authorisation and trying but it the same thing happens. Please help as i am going insane.

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Jul 01, 2017 0
Adobe Community Professional ,
Jul 02, 2017

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Are you sure you've downloaded the lastest version of this free app (4.5.4)?
http://www.adobe.com/uk/solutions/ebook/digital-editions/download.html

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Jul 02, 2017 0
New Here ,
Jul 02, 2017

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I was using adobe editions 4 but then when it didn't work i updated it to adobe editions 4.5 so I'm pretty certain to is the latest version

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Jul 02, 2017 0
Most Valuable Participant ,
Jul 02, 2017

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Moved to ADE forum from InDesign.

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Jul 02, 2017 0
New Here ,
Aug 01, 2017

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Hi, Not sure what this means? but has this been answered?

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Aug 01, 2017 0
New Here ,
Nov 03, 2017

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Try this (it worked for me):

1) In ADEditions, go to Help --> Erase Authorization

2) In ADEditions, go to Help --> Authorize [using Adobe ID]

3) Select Book(s) --> right click --> Remove from Library

4) Re-add book(s) (in case that you have an .acsm file with a link, open this file with ADEditions)

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Nov 03, 2017 0
New Here ,
May 14, 2018

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It didn't work, and at this point I've made another account and am considering getting a 2nd edition

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May 14, 2018 0