I've used Adobe Dig Ed on a Windows XP computer for years with no problems. I recently switched over to Windows 8.1, and reinstalled Adobe DE, and went through the authorization step for the computer. Then I downloaded two books from the library, and read them with no problems. However, the next time I tried I ran into problems. I am able to download the books to Adobe DE. I can open the books in Adobe DE (but it would be tough to read in ADE on the computer, because of no formating). I can copy the books to my nook, the same way I always have, and they show up in my nook. But when I try to open in Nook, I get "Error dialog - This book has been returned. Loan not on record".
I turned off Virus protection and tried again, with same results.
This is a problem with older Noons and vers 4 of ADE. Need to uninstall ADE4.x and go back to version 3 of ADE. Then you probably need to de-authorize vers 3 of ADE, get out of ADE, and then get back in, and re-authorize. Then it will work.
You rock, this fixed my problem perfectly (NSTG, Win7 x64)
So happy! Thank you for the tip!
Thank you! Worked great once I managed to deauthorize and then reauthorize the computer.
Thank you thank you! I had waited for weeks to get this book from library. I had it as a sample on my NookColor from BN, and possibly that was the issue I had,a s I was currently on the sample...BUT when I tried to get it for the 4.3 Adobe Editions, i kept getting that error. But knowing my Nook was old, i went ahead and followed your instructions. It worked like a charm, to be int eh older Adobe Editions. The interesting thing is the 4.3 Adobe has been working like a charm for months. So, I am not sure if it was the fact I was on the Sample BN book at the time of the download from library to Adobe to Nook..or if was just not going to work anymore, any way...But..thanks so much for telling me what to do.
I just tried this fix and installed ADE 3.0. But now when I try to download the book from the library, I get this message:
Error getting License. License Server Communication Problem:
Have you been able to continue downloading books since March?
I had a different error too until I deauthorized the computer on ADE 3.0. Had to look up instructions online as there's no tab option to deauthorize - after this everything works!!
This is correct. It's exactly what I did. (I was not able to click Correct
below the message.) Thank you to pinkhockey75 for adding the details.
On Wed, Jul 26, 2017 at 1:11 AM, pinkhockey75 <email@example.com>
Thank you so much for the info. I was able to deauthorize in ADE 3 with your instructions:)
Thank you so much for the info. It is so bizarre that just a few weeks ago, I had no problem with ADE 4.x but today had a problem with opening an ePub book. Because of your detailed help, I'm now able to open it. Thank you so much!!!
Worked like a charm!!
- Uninstalled 4.0, Installed 3.0.
- De-authorized ADE, removed borrowed book from library (not returned, just remove!).
- Re-authorize ADE, re-add book (no need to download again, just add already downloaded file) and move it to Nook.
- Enjoy reading!
I've been searching for hours on how to fix this problem and this finally fixed it (at least for now - hopefully it keeps up)! Thank you!
Just want to say THANK YOU!. I had the same problem and it was making me crazy. I downloaded ADE 3.0 and can now open my library downloads in my Nook.
Thank you! I can't wait until there is competition for ADE- what a mess.
I've been having this problem for a long time. For a while I could open books from one library system but not another. Now, I get that error message on both systems. So I uninstalled ADE 4.0 and just installed 3.0. But in 3.0 there's no option to deauthorize. And when I try to download the book, I now get this error message:
Error getting License. License Server Communication Problem:
I realize it's now 2 years after you posted this answer, and maybe ADE 3 is just too old now. But I see someone had success in March this year. Anyone have any ideas?
Followup to recent post: I found another forum that told me how to deauthorize ADE 3 and then reauthorize it. I have now downloaded the book, and I'm able to open it on my Nook. Unbelievable! This was a real slog but ultimately worth it. Thanks.
This may also help during the deauthorization step. Worked like a charm for me when trying to get the newly installed ADE 3 working.
I tried downloading Adobe DE 3, but since I am on the latest OS system (Mojave), it tells me that this app is not optimized for my system and doesn't allow me to complete installation and usage. Any alternative solutions?
Sorry for the late reply, friendofbirds, but I just ran into the problem on my older Nook and Mac OS 10.14.6 Mojave (because I had foolishly upgraded to Adobe DE 4.5.11 in preparation for upgrading the OS to Catalina). I was able to install Adobe DE 3.0 after I moved ADE 4.5.11 to the trash. Look for something like a "continue anyway" button. I guess no Catalina for me as long as my elderly Nook holds up.
I know these comments and suggestions are rather old, but I'm still using the original Glowlight Nook and am having this problem downloading books from the library. I've now uninstalled Ver. 4, but I can't find anyway to install an older version from the Adobe Digital Editions website. I have a new computer, so I don't have an older version on it to go back to. Can I download the older version? Where do I find it? Am I going to be forced to buy a new Nook now?
Mysteriously, I just started experiencing the same issue on my Glowlight, even tho it worked fine on ADE version 4 last month. Maybe it's particular books/publishers/drms? But the good news is that I found the site for version 3: https://www.adobe.com/support/digitaleditions/downloads.html so I tried it.
Unfortunately, I can't easily install the required .net service pack because I'm running Windows 10. Rather than try the complex steps to fix that issue, I'm just gonna read the book on Overdrive on my phone. Sigh.