This book has been returned. Loan not on record

New Here ,
Jan 14, 2015

Copy link to clipboard

Copied

I've used Adobe Dig Ed on a Windows XP computer for years with no problems.  I recently switched over to Windows 8.1, and reinstalled Adobe DE, and went through the authorization step for the computer.  Then I downloaded two books from the library, and read them with no problems.  However, the next time I tried I ran into problems.  I am able to download the books to Adobe DE.  I can open the books in Adobe DE (but it would be tough to read in ADE on the computer, because of no formating). I can copy the books to my nook, the same way I always have, and they show up in my nook.  But when I try to open in Nook, I get "Error dialog - This book has been returned.  Loan not on record".

I turned off Virus protection and tried again, with same results.

Any help?

Views

17.7K

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

New Here , Jan 15, 2015
jamesh28361535 New Here , Jan 15, 2015
This is a problem with older Noons and vers 4 of ADE.  Need to uninstall ADE4.x and go back to version 3 of ADE.  Then you probably need to de-authorize vers 3 of ADE, get out of ADE, and then get back in, and re-authorize.  Then it will work.

Likes

Translate

Translate
Jump to answer Jump to answer
New Here ,
Jan 15, 2015

Copy link to clipboard

Copied

This is a problem with older Noons and vers 4 of ADE.  Need to uninstall ADE4.x and go back to version 3 of ADE.  Then you probably need to de-authorize vers 3 of ADE, get out of ADE, and then get back in, and re-authorize.  Then it will work.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Mar 07, 2015

Copy link to clipboard

Copied

You rock, this fixed my problem perfectly (NSTG, Win7 x64)

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jul 23, 2015

Copy link to clipboard

Copied

So happy! Thank you for the tip!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 12, 2015

Copy link to clipboard

Copied

Thank you!  Worked great once I managed to deauthorize and then reauthorize the computer.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Mar 04, 2017

Copy link to clipboard

Copied

Thank you thank you! I had waited for weeks to get this book from library. I had it as a sample on my NookColor from BN, and possibly that was the issue I had,a s I was currently on the sample...BUT when I tried to get it for the 4.3 Adobe Editions, i kept getting that error. But knowing my Nook was old, i went ahead and followed your instructions. It worked like a charm, to be int eh older Adobe Editions. The interesting thing is the 4.3 Adobe has been working like a charm for months. So, I am not sure if it was the fact I was on the Sample BN book at the time of the download from library to Adobe to Nook..or if was just not going to work anymore, any way...But..thanks so much for telling me what to do.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 30, 2017

Copy link to clipboard

Copied

I just tried this fix and installed ADE 3.0. But now when I try to download the book from the library, I get this message:

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

Have you been able to continue downloading books since March?

Thanks!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jul 25, 2017

Copy link to clipboard

Copied

I had a different error too until I deauthorized the computer on ADE 3.0.  Had to look up instructions online as there's no tab option to deauthorize - after this everything works!! 

  1. a) Open Adobe Digital Editions.
  2. b) On your keyboard, simultaneously press the Ctrl, Shift, and D buttons (if on Windows) or the Cmd, Shift, and D buttons (if on a Mac)
  3. c)Click the button that says Deauthorize Computer.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jul 26, 2017

Copy link to clipboard

Copied

This is correct. It's exactly what I did. (I was not able to click Correct

below the message.) Thank you to pinkhockey75 for adding the details.

On Wed, Jul 26, 2017 at 1:11 AM, pinkhockey75 <forums_noreply@adobe.com>

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 08, 2020

Copy link to clipboard

Copied

Thank you so much for the info. I was able to deauthorize in ADE 3 with your instructions:)

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 08, 2020

Copy link to clipboard

Copied

Thank you so much for the info. It is so bizarre that just a few weeks ago, I had no problem with ADE 4.x but today had a problem with opening an ePub book.  Because of your detailed help, I'm now able to open it. Thank you so much!!!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Apr 11, 2015

Copy link to clipboard

Copied

Worked like a charm!!

- Uninstalled 4.0, Installed 3.0.

- De-authorized ADE, removed borrowed book from library (not returned, just remove!).

- Re-authorize ADE, re-add book (no need to download again, just add already downloaded file) and move it to Nook.

- Enjoy reading!

So happy!!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Nov 07, 2015

Copy link to clipboard

Copied

I've been searching for hours on how to fix this problem and this finally fixed it (at least for now - hopefully it keeps up)! Thank you!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jul 16, 2015

Copy link to clipboard

Copied

Just want to say THANK YOU!.  I had the same problem and it was making me crazy.  I downloaded ADE 3.0 and can now open my library downloads in my Nook.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 08, 2016

Copy link to clipboard

Copied

Thank you!  I can't wait until there is competition for ADE- what a mess.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 30, 2017

Copy link to clipboard

Copied

I've been having this problem for a long time. For a while I could open books from one library system but not another. Now, I get that error message on both systems. So I uninstalled ADE 4.0 and just installed 3.0. But in 3.0 there's no option to deauthorize. And when I try to download the book, I now get this error message: 

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

I realize it's now 2 years after you posted this answer, and maybe ADE 3 is just too old now. But I see someone had success in March this year. Anyone have any ideas?

Thanks!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 30, 2017

Copy link to clipboard

Copied

Followup to recent post: I found another forum that told me how to deauthorize ADE 3 and then reauthorize it. I have now downloaded the book, and I'm able to open it on my Nook. Unbelievable! This was a real slog but ultimately worth it. Thanks.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jul 20, 2017

Copy link to clipboard

Copied

This may also help during the deauthorization step. Worked like a charm for me when trying to get the newly installed ADE 3 working.

Removing the Adobe Digital Edition authorization when it fails (erase authorization) – Feedback and ...

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 26, 2019

Copy link to clipboard

Copied

Help!

I tried downloading Adobe DE 3, but since I am on the latest OS system (Mojave), it tells me that this app is not optimized for my system and doesn't allow me to complete installation and usage. Any alternative solutions?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Catocop LATEST
New Here ,
Aug 06, 2020

Copy link to clipboard

Copied

Sorry for the late reply, friendofbirds, but I just ran into the problem on my older Nook and Mac OS 10.14.6 Mojave (because I had foolishly upgraded to Adobe DE 4.5.11 in preparation for upgrading the OS to Catalina). I was able to install Adobe DE 3.0 after I moved ADE 4.5.11 to the trash. Look for something like a "continue anyway" button. I guess no Catalina for me as long as my elderly Nook holds up.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Mar 10, 2020

Copy link to clipboard

Copied

I know these comments and suggestions are rather old, but I'm still using the original Glowlight Nook and am having this problem downloading books from the library. I've now uninstalled Ver. 4, but I can't find anyway to install an older version from the Adobe Digital Editions website. I have a new computer, so I don't have an older version on it to go back to. Can I download the older version? Where do I find it? Am I going to be forced to buy a new Nook now?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
May 28, 2020

Copy link to clipboard

Copied

Mysteriously, I just started experiencing the same issue on my Glowlight, even tho it worked fine on ADE version 4 last month. Maybe it's particular books/publishers/drms? But the good news is that I found the site for version 3: https://www.adobe.com/support/digitaleditions/downloads.html so I tried it.

 

Unfortunately, I can't easily install the required .net service pack because I'm running Windows 10. Rather than try the complex steps to fix that issue, I'm just gonna read the book on Overdrive on my phone. Sigh. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more