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Trying to Un Authorise Adobe Licences

New Here ,
Aug 01, 2017

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Hi, I am using a Kobo eReader Edition 2.   I am having trouble trying to un authorise a number of Adobe Digital Licences.  I have  gone over the 6 licence limit and I cannot download any books through Overdrive.  I keep getting the message COPY NOT ALLOWED  and also E_ACT_TOO_MANY_ACTIVATIONS. How do I reset Adobe Digital Editions 4:5 back to 2 licences (one for my computer and one for the eReader) so I can download books from my library via Overdrive onto my Kobo eReader

To reset the activation wirte a stafff person directly a message.

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Trying to Un Authorise Adobe Licences

New Here ,
Aug 01, 2017

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Hi, I am using a Kobo eReader Edition 2.   I am having trouble trying to un authorise a number of Adobe Digital Licences.  I have  gone over the 6 licence limit and I cannot download any books through Overdrive.  I keep getting the message COPY NOT ALLOWED  and also E_ACT_TOO_MANY_ACTIVATIONS. How do I reset Adobe Digital Editions 4:5 back to 2 licences (one for my computer and one for the eReader) so I can download books from my library via Overdrive onto my Kobo eReader

To reset the activation wirte a stafff person directly a message.

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Aug 01, 2017 0
LEGEND ,
Aug 01, 2017

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To reset the activation wirte a stafff person directly a message.

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Aug 01, 2017 0
New Here ,
Aug 02, 2017

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Thanks for the quick reply Nanaky. Only one problem. How do I write to Staff person directly?  I was on the phone yesterday to  Adobe Support , on hold for 45 minutes till I actually spoke to someone who referred me to another Adobe  website where I waited on hold for another 25 minutes only to be told that the way to reset my activations was to go onto the Adobe  forum as the only ones who could reset the activations were on the forum. So who iks the staff member that I write to, what is there name and if possible do you have there email address?

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Aug 02, 2017 0
LEGEND ,
Aug 02, 2017

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Check the forum.
Adobe Staff person have red staff under the name.
This try to write private message.

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Aug 02, 2017 0
Adobe Employee ,
Aug 03, 2017

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Hi Terry,

I have raised the issue to the concerned team & shall let you know about this ASAP we get any update.

Regards

Rajashree

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Aug 03, 2017 0
New Here ,
Aug 05, 2017

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Thank you Rajashree,  How long does this usually take and who will let me know when the licences are reset. How do I stop this problem of   E_ACT_TOO_MANY_ACTIVATIONS from occurring again. Is there someone in the technical department that can let me know how to prevent or at least tell me what I am doing wrong to stop this from happening again?

Thanks

Terry

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Aug 05, 2017 0
New Here ,
Aug 08, 2017

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Thank you Rajashree, as I said in my previous message how long does it take to reset the licences.  At this stage I still cannot use the eReader, I can't download anything onto it. Very frustrating.

Cheers  Terry

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Aug 08, 2017 0
New Here ,
Aug 10, 2017

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Rajashree, as I am new to this who contacts me regarding the resetting of my licences. Am I contacted via my email address telling me that my licences are reinstated or by another means.

Cheers  Terry

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Aug 10, 2017 0