Two Different AdobeIDs, Same Email Address, Can't Download Purchased Material

[#1]

First off, the fact that there's no phone support for this product is ridiculous.

Here's my issue. I created a Digital Editions Account on one computer. I want to transfer my purchases to a different computer. I can authorize my second computer and the purchases should download automatically.

However, they didn't. Looking more closely at the authorization info (Help>Authorization Information), I see that there are two separate numbers after my email address. One has my email address: m*****@*******.com and then AdobeID (um:uuid:*****....). On the other computer, it has my email address as the same and my code is now something different - the (um.uuid............) part.

What do I do to fix this?

[#2]

First off, the fact that there's no phone support for this product is ridiculous.

Here's my issue. I created a Digital Editions Account on one computer. I want to transfer my purchases to a different computer. I can authorize my second computer and the purchases should download automatically.

However, they didn't. Looking more closely at the authorization info (Help>Authorization Information), I see that there are two separate numbers after my email address. One has my email address: m*****@*******.com and then AdobeID (um:uuid:*****....). On the other computer, it has my email address as the same and my code is now something different - the (um.uuid............) part.

What do I do to fix this?

[#3]

This is a public forum, not Adobe support... other users here can't help

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