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Unable to Authorise Adobe ID

New Here ,
Mar 12, 2018 Mar 12, 2018

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Hi,

I would like to authorise my adobe ID on my 2nd computer to access my study material. I know the proper way to authorise my adobe ID on another computer is to deauthorise ID on current one and authorise it again on a new one. However,  my desktop (the computer which my ID currently authorised on) had a hardware failure during the weekend and I am unable to turn it on to deauthorise my ID. Would you be able to deauthorise it on your end?

Thanks

Darren

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LEGEND ,
Mar 13, 2018 Mar 13, 2018

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You have more then one activation you should authorize your secound device without deactive the old device. Which error mesage you get if try to authorize the secound account?

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