Hope someone can help with this one. I'm a public librarian and this problem is on behalf of an elderly customer who borrows Overdrive e-books through out library, downloads into Digital Editions and then transfers them across to a Kobo e-reader. I've taken this problem to Overdrive and they won't help. So this forum is the last chance for her to get this working. I'll summarise briefly:
Any ideas from anyone about the next steps? Many thanks in advance for any help.
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Hi, I don't know how it works with an e-reader as I've only used ADI on my computer. I had trouble recently when with ADE 4.5 on a windows 8.1 pc. Couldn't get it to run, so tried uninstalling & re-installing ADI 4.0, but couldn't get it to authorize/unauthorize. What I ended up doing was using regedit to remove the activation key from the registry, then re-installing ADI 4.0 and was then able to do fresh authorization. These are the steps I used:
1. rename "My Digital Editions" folder to something like "My Digital Editions original" (if you haven't already done so -keeps any epubs you have already safe & stops confusion).
2. uninstall whatever edition you're using
3.use regedit to remove activation key (there are some instructions here https://helpx.adobe.com/digital-editions/kb/activation-errors-adobe-digital-editions.html)
4.re-install Digital Editions (in my case I chose to go back to 4.0)
5.re-activate (I did the anonymous activation).
You can get a copy of ADE 4.0 here: https://helpx.adobe.com/fr/digital-editions/kb/cant-install-digital-editions.html (page is in French but should auto translate. File is under manual installation).
Hope this helps
PS - if you do the anonymous activation like I did you can only read it on your PC - to transfer files from pc to read on an e-reader do the activation in step 5 with an Adobe id