Unable to Authorize or De-authorize Digital Editions after hard drive cloned

New Here ,
Jul 20, 2020 Jul 20, 2020

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Hope someone can help with this one. I'm a public librarian and this problem is on behalf of an elderly customer who borrows Overdrive e-books through out library, downloads into Digital Editions and then transfers them across to a Kobo e-reader. I've taken this problem to Overdrive and they won't help. So this forum is the last chance for her to get this working. I'll summarise briefly:

 

  • Customer has a PC running Windows 10. She had a larger hard drive installed, and cloned all the contents of the old drive onto the new drive.
  • This has caused authorisation issues with Digital Editions that look as though they can be fixed by simply de-authorizing and then re-authorizing ADE and the e-reader.
  • Digital Editions is asking for Adobe ID and password before it will de-authorize.
  • Customer couldn't remember her password so she reset it.
  • Digital Editions refuses to recognise the new password. It looks as though she has to de-authorize with the old password (which she doesn't know).
  • So we're stuck. Can't de-authorize, can't re-authorize. Uninstalling and re-installing Digital Editions doesn't work and brings us back to the same problem.

 

Any ideas from anyone about the next steps? Many thanks in advance for any help.

 

Neil.

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New Here ,
Jul 25, 2020 Jul 25, 2020

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Hi, I don't know how it works with an e-reader as I've only used ADI on my computer. I had trouble recently when with ADE 4.5 on a windows 8.1 pc. Couldn't get it to run, so tried uninstalling & re-installing ADI 4.0, but couldn't get it to authorize/unauthorize. What I ended up doing was using regedit to remove the activation key from the registry, then re-installing ADI 4.0 and was then able to do fresh authorization. These are the steps I used:

 

1. rename "My Digital Editions" folder to something like "My Digital Editions original" (if you haven't already done so -keeps any epubs you have already safe & stops confusion).

2. uninstall whatever edition you're using

3.use regedit to remove activation key (there are some instructions here https://helpx.adobe.com/digital-editions/kb/activation-errors-adobe-digital-editions.html)

4.re-install Digital Editions (in my case I chose to go back to 4.0)

5.re-activate (I did the anonymous activation). 

 

You can get a copy of ADE 4.0 here: https://helpx.adobe.com/fr/digital-editions/kb/cant-install-digital-editions.html (page is in French but should auto translate. File is under manual installation).

 

Hope this helps

 

PS - if you do the anonymous activation like I did you can only read it on your PC - to transfer files from pc to read on an e-reader do the activation in step 5 with an Adobe id

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