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Unable to authorize using Adobe ID

Community Beginner ,
Jun 11, 2019

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Hi,

I am trying to authorize my laptop here to download an ebook I have recently purchased. I have installed ADE and when I double-click on the acsm file, it opens with the authorization dialogue. I select Adobe ID and fill in my login data - my email_address and password which I can use to log in to this website - and I invariably get the message "Anmelde-ID/ Kennwort für ausgewählten ebook-Anbieter ist falsch. Erneut versuchen." ("ID or passphrase wrong for selected ebook supplier. Try again.")

I have tried quite a number of times now.

I have no idea what could be wrong there. Can you help me please?

Thanks a lot!

Best regards,

Friedrich

Reset the password and used letters and numbers. No umlauts and special characters.

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Unable to authorize using Adobe ID

Community Beginner ,
Jun 11, 2019

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Hi,

I am trying to authorize my laptop here to download an ebook I have recently purchased. I have installed ADE and when I double-click on the acsm file, it opens with the authorization dialogue. I select Adobe ID and fill in my login data - my email_address and password which I can use to log in to this website - and I invariably get the message "Anmelde-ID/ Kennwort für ausgewählten ebook-Anbieter ist falsch. Erneut versuchen." ("ID or passphrase wrong for selected ebook supplier. Try again.")

I have tried quite a number of times now.

I have no idea what could be wrong there. Can you help me please?

Thanks a lot!

Best regards,

Friedrich

Reset the password and used letters and numbers. No umlauts and special characters.

Views

329

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Jun 11, 2019 0
LEGEND ,
Jun 11, 2019

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Reset the password and used letters and numbers. No umlauts and special characters.

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Jun 11, 2019 0
Community Beginner ,
Jun 12, 2019

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Thank you!

The authorization process now completed successfully.

However, every time I double-click on the acsm file to download the ebook, I get the message "Download failed. License SERVER COMMUNICATION ERROR. E_ADEPT_REQUEST_EXPIRED"

It happened yesterday and I thought it might be a temporary problem, but now it happens again - and again ...

Can you offer me any help on this, too, please?

Thanks a lot!

Best regards,

Friedrich

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Jun 12, 2019 0
Community Beginner ,
Jun 12, 2019

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Okay,

I solved that problem myself.

I just searched for the error_message and found that it can happen if an ebook is not downloaded within a certain timeframe - so I deleted it, logged in to the WebSite where I bought it and downloaded it again. Upon immediately double-clicking it to download, it worked nicely. By right-clicking and viewing the book in the Explorer I was now able to move it to my own storage so I can now transfer it to my eReader.

Thanks a lot once again!

Best regards,

Friedrich

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Jun 12, 2019 0
New Here ,
Apr 28, 2020

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Hi, 

I've just tried this solution but failed. Has something changed regarding the password (that it be letters and numbers only)?

Thanks.

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Apr 28, 2020 0
New Here ,
Oct 30, 2020

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I have a similar problem, but this time with the vendor . The one is buy most books from is not listed and why is it madatory in the first place? On my previous computer ADE worked just fine regardless where I got the book.

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Oct 30, 2020 0
New Here ,
Oct 30, 2020

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Never mind, for mysterious reasons adobe now doesn't require a vendor id anymore. 

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Oct 30, 2020 0