Highlighted

Unable to Deauthorize

New Here ,
Mar 02, 2015

Copy link to clipboard

Copied

I have been trying to deauthorize my Adobe Digital Editions account for about 24 hours (I need to authorize a different username). Each time I make it through the dialogue, the error message "Unable to Erase Authorization. Please try again after some time" pops up. Why might this error be occurring? I have also tried uninstalling the program, but it keeps me authorized with the original username.

Views

2.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unable to Deauthorize

New Here ,
Mar 02, 2015

Copy link to clipboard

Copied

I have been trying to deauthorize my Adobe Digital Editions account for about 24 hours (I need to authorize a different username). Each time I make it through the dialogue, the error message "Unable to Erase Authorization. Please try again after some time" pops up. Why might this error be occurring? I have also tried uninstalling the program, but it keeps me authorized with the original username.

Views

2.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 02, 2015 0
New Here ,
Mar 12, 2015

Copy link to clipboard

Copied

I am having the exact same problem.  Can anyone address this for us?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 12, 2015 0
New Here ,
Apr 26, 2015

Copy link to clipboard

Copied

Same! The Forum is the only place to get an answer. Adobe support won't do anything to help, they just tell you to go to the forums.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 26, 2015 0
New Here ,
Apr 26, 2015

Copy link to clipboard

Copied

Yep, I was just sent over here from support too. They are just so helpful over there...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 26, 2015 0
New Here ,
Apr 28, 2015

Copy link to clipboard

Copied

yep.  Me too.  Same problem and no solution

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 28, 2015 0
Adobe Employee ,
Apr 29, 2015

Copy link to clipboard

Copied

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2015 3
New Here ,
Aug 31, 2015

Copy link to clipboard

Copied

followed above instructions, and ADE still re-authorizes itself.  ADE is not recognizing my OverDrive acct too, only my 3M acct.  Still says error! check activation even when I try to add a new overdrive acsm book to ADE library.  Cannot deauthorize, already removed adept via regedit.  win7, and latest download of ADE, today.

Cannot access free books from Sample eBook Library | Adobe Digital Editions either

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2015 1
New Here ,
Oct 10, 2015

Copy link to clipboard

Copied

Thanks for your help!

I finally managed to deauthorize Adobe digital Editions on my PC:)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 10, 2015 0
New Here ,
Dec 13, 2015

Copy link to clipboard

Copied

this worked for me. Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 13, 2015 0
New Here ,
Dec 29, 2015

Copy link to clipboard

Copied

Thank you!  it worked! 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 29, 2015 0
Community Beginner ,
Apr 26, 2018

Copy link to clipboard

Copied

Me Too. I can't download books from the library. When I reauthorize it says unable to Erase Authorization. Please try again after some time. I have been trying for days. There is no dat file and I have about tried everything. I wonder if Adobe and Kobo are discouraging the reading of library books.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 26, 2018 1
Community Beginner ,
Apr 26, 2018

Copy link to clipboard

Copied

I have no folder for Adobe and no ~/Library/Application Support/Adobe/Digital Editions in my mac

I have downloaded and re downloaded ADE to no avail.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 26, 2018 0
New Here ,
Apr 26, 2018

Copy link to clipboard

Copied

I am not showing the HKEY_CURRENT_USER\Software\Adobe\Adept?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 26, 2018 0
LEGEND ,
Apr 27, 2018

Copy link to clipboard

Copied

gwenb94653138  schrieb

I am not showing the HKEY_CURRENT_USER\Software\Adobe\Adept?

You used which os?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 27, 2018 0
New Here ,
Apr 27, 2018

Copy link to clipboard

Copied

I have windows 10 and google? It's not accepting my new email

address/password. I have to uninstall and reinstall it every time I need to

use it. Otherwise it is unresponsive.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 27, 2018 0
Community Beginner ,
Apr 27, 2018

Copy link to clipboard

Copied

I am Mac and having huge problems. Cannot de authorize.

Blessings,

Flo

250 807-4727

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 27, 2018 0
LEGEND ,
Apr 30, 2018

Copy link to clipboard

Copied

gwenb94653138  schrieb

I have windows 10 and google? It's not accepting my new email

address/password. I have to uninstall and reinstall it every time I need to

use it. Otherwise it is unresponsive.

Push a images of the registry on the forum and we can check the folder.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 30, 2018 0
New Here ,
Apr 30, 2018

Copy link to clipboard

Copied

IMG_0585 (1).JPG

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 30, 2018 0
LEGEND ,
May 01, 2018

Copy link to clipboard

Copied

Has you click on HKEY_CURRENT_USER on your Registry?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 01, 2018 0
New Here ,
May 02, 2018

Copy link to clipboard

Copied

No I have not, no one said anything about that.....

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 02, 2018 0
LEGEND ,
May 03, 2018

Copy link to clipboard

Copied

o.O You should open the HKEY_CURRENT_USER\Software\Adobe\Adept -> this mean the folder in the registry.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 03, 2018 0
Community Beginner ,
May 03, 2018

Copy link to clipboard

Copied

I am having a similar issue. Adobe Help was not helpful with me either. They should re-name this department "unhelp". Anyway, I was referred to this forum for guidance.

When I followed the advice of regedit and delete, the "delete' was greyed out.

When I download an e-book from the library, I can read it on my PC with Windows 10. And I can move the epub to my Kobo. I know it's there when I open the Kobo file on my PC. But I'm unable to see the book on the Kobo, thus unable to open it.

I suspect that the Kobo is not authorized, but am at a loss as to how to go about authorizing it.

Can anyone offer some guidance to this novice? Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 03, 2018 0
New Here ,
Aug 15, 2018

Copy link to clipboard

Copied

Hi Ross,

Don't know if you resolved the problem or destroyed all your tech toys. I am close to it. My problem is almost identical. Here is what Kobo told me to do (see below). Unfortunately deauthorizing it from Kobo (#2) is a mystery to me. No option for it is in my Kobo acct. As for deauthorizing from my computer (#3), I see the option to deauthorize under "help" in ADE 4.5 but it's greyed out so unavailable. The CTRL+Shift+ D option (also greyed out) doesn't work either. See no point in going further down the list until I can do those 2 steps. I'm about a 4 on a 1-10 scale for computer savvy. Why is this stuff so user unfriendly? I see from others they are also frustrated.

If you solved the problem let me know please.

Thanks,

Glen

Thank you for contacting Rakuten Kobo.

1. Delete the book from the Kobo please

2.Deauthorize ADE with the eReader

3.Deauthorize ADE with the computer

4. Delete the book from ADE

5. Delete the book from the computer ( usually you have a downloads file and a my adobe

digital editions file) delte the book from both

6. Delete ADE

7. Download ADE version 3.0

8. Authorize ADE 3.0 with the computer

9. Close ADE

10. Open ADE and download the book to ADE

11. Close ADE

12. Connect Your ereader to your computer

13. Open ADE

14. Authorize ADE with the eReader

15. Transfer the book to the ereader.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 15, 2018 0
New Here ,
Dec 01, 2018

Copy link to clipboard

Copied

What worked for me:

  1. Delete the registry key as described.
  2. Uninstall Adobe Digital Editions 4.5.
  3. Restart.
  4. Install Adobe Digital Editions 3.0.
  5. Run Digital Editions 3.0.
  6. Press 'ctrl' + 'shift' + 'd'. This will deauthorise the computer.
  7. Uninstall 3.0.
  8. Install 4.5, run, re-authorise.

Hope that helps.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 01, 2018 2
New Here ,
Jan 02, 2020

Copy link to clipboard

Copied

You, sir, are appreciated!  That was the ONLY thing (and I mean the ONLY thing) that would work for me.  And it did, indeed, work.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 02, 2020 0
New Here ,
Jul 25, 2020

Copy link to clipboard

Copied

YES! after trying all the other things above, this fix was the one! Thank you!!!

BTW, I couldn't delete the registry key in my case, but the fix still worked.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 25, 2020 0